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Pocket GPS World :: View topic - Tom Tom Live Services - experiancing technical difficulties
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Tom Tom Live Services - experiancing technical difficulties

 
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superref_63
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Joined: Feb 27, 2006
Posts: 31

PostPosted: Mon Mar 18, 2013 8:58 am    Post subject: Tom Tom Live Services - experiancing technical difficulties Reply with quote

Hi

I'm in the UK

I have a tom tom with live services and since last Thursday I have had nothing

I get a message saying

"we're currently experiancing technical difficulties - please try again soon"

Error 148

Anyone one else got this?
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jonbaker12345
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Joined: Jan 19, 2011
Posts: 115

PostPosted: Mon Mar 18, 2013 9:14 am    Post subject: Reply with quote

Yes. I'm using a Go 550 Live and I've had no HD Traffic or Live Services since Friday. Also getting the Error Code 148 on my device.

No explanation on the Tomtom website, and no reply to an email to TomTom support (although I understand they don't work on a weekend!).

That are several threads running about this problem on TomTom's own forum. No response from any TT employee on the forum. Rolling Eyes
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AliOnHols
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Joined: Oct 15, 2008
Posts: 1928

PostPosted: Mon Mar 18, 2013 9:15 am    Post subject: Reply with quote

Yes, see here http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=92362&highlight=
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superref_63
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Joined: Feb 27, 2006
Posts: 31

PostPosted: Mon Mar 18, 2013 10:47 am    Post subject: Reply with quote

this just posted on Tom Tom forum

TOMTOM CONFIRM THEY HAVE A TECHNICAL ISSUE



Hi from TomTom Customer Support. Thanks for your call today regarding the problems with receiving HD Traffic on your TomTom Product..

We are experiencing issues with our Live Services in some markets and our Engineers are working hard to resolve this urgently..

I do apologise for the inconvenience caused and I have logged your case for you..

Once I have more information available, I will follow up with you directly to make sure everything gets back on line and address time lost..

Thanks again for using TomTom Customer support, please don't hesitate to contact me with any further queries by replying to this email or by using the response link at the base of this email..

With Kind Regards.


The TomTom Customer Care Team
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gazza70
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Joined: Feb 28, 2006
Posts: 129

PostPosted: Mon Mar 18, 2013 10:57 am    Post subject: Reply with quote

the usual rubbish from tomtom
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spook51
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Joined: Mar 26, 2004
Posts: 548
Location: East Midlands

PostPosted: Mon Mar 18, 2013 1:23 pm    Post subject: Reply with quote

gazza70 wrote:
the usual rubbish from tomtom


What do you want them to say when there are technical problems? At least this time they've admitted it.
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matthewj
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Joined: Apr 03, 2006
Posts: 751

PostPosted: Tue Mar 19, 2013 3:27 pm    Post subject: Reply with quote

That explains why I couldn't use it for most of yesterday. I bet they don't extend accounts automatically.
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superref_63
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Joined: Feb 27, 2006
Posts: 31

PostPosted: Tue Mar 19, 2013 3:28 pm    Post subject: Reply with quote

still cant use mine
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jonbaker12345
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Joined: Jan 19, 2011
Posts: 115

PostPosted: Tue Mar 19, 2013 5:26 pm    Post subject: Reply with quote

HD Traffic not working this morning for my commute to work, but just checked it and it's now working again on my 550.

I've had a reply to an email I sent to TT CS, which just acknowledged they had a problem, but no mention of extending subscriptions by a few days (as has happened previously).
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theripper
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Joined: Feb 07, 2006
Posts: 581
Location: Medway Towns, Kent

PostPosted: Tue Mar 19, 2013 8:11 pm    Post subject: Reply with quote

My 950 live started working again about 2.30 this afternoon!
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