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Paid but no database access

 
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gerardturley
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Joined: Sep 01, 2006
Posts: 3

PostPosted: Sun Aug 02, 2009 10:59 pm    Post subject: Paid but no database access Reply with quote

I have been a member for some years but appear to have lapsed.
So as requested and with some trepidation I have paid my subscription renewal by PayPal (I have always tried to avoid them).
I have received the necessary confirmation from PayPal which told me it was my first subscription but I still cannot access to download the database or to submit a camera.
Why!!!!
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PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Mon Aug 03, 2009 8:06 am    Post subject: Reply with quote

Hi and welcome.

Can you tell me what you see if you goto this page

It's possible it's one of the rare cases where the payment doesn't automatically unlock the system. In which case someone from the staff will resolve quickly...
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23847
Location: Hampshire, UK

PostPosted: Mon Aug 03, 2009 10:07 am    Post subject: Reply with quote

Hi Gerard, I'm not seeing any payment on this account.

Can I ask you to send an email to subscriptionsATpocketgpsworld.com with your Payment details, specifically the PayPal TransactionID and we can investigate and resolve ASAP.
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Darren Griffin - Editor
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gerardturley
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Joined: Sep 01, 2006
Posts: 3

PostPosted: Tue Aug 04, 2009 7:29 am    Post subject: Reply to Paul Reply with quote

Paul
Thanks for your input. The important bit about what I see is:

"Downloading the Database

To download the latest version of the PocketGPSWorld.com Speed Camera Database you need to be a subscribed user. Click here to see the benefits of subscribing to our site and to complete your subscription.

If you have already paid a subscription and you still see this message then please note that some PayPal payments are classed as eCheques which, like paper cheque's, can take up to 8 days to clear. To check this you can log in to your PayPal account and view the details of the payment - the chances are it's status will be 'uncleared'."


But as you will see Darren is on the case.
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gerardturley
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Joined: Sep 01, 2006
Posts: 3

PostPosted: Tue Aug 04, 2009 8:05 am    Post subject: Reply to Darren Reply with quote

Darren
Thanks for your involvement. I have sent email as requested. Also made some additional points 'just as I was writing'
Gerard
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23847
Location: Hampshire, UK

PostPosted: Tue Aug 04, 2009 8:39 am    Post subject: Reply with quote

All now resolved Gerard, I've sent you an email to confirm. Please accept our apologies for the inconvenience.
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PaulBeer
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Joined: May 20, 2007
Posts: 1

PostPosted: Fri Aug 03, 2012 5:57 pm    Post subject: Reply with quote

Hi Darren, unfortunately i have the same issue, my Paypal transaction is: REMOVED

this was paid on 19th June 2012

Regards,
Paul.

Mod edit: Transaction ref removed. PaulB2005
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PaulB2005
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Joined: Jan 04, 2006
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Location: Durham, UK

PostPosted: Fri Aug 03, 2012 6:50 pm    Post subject: Reply with quote

Transaction reference removed

Please raise a support ticket as detailed above.
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 14467
Location: Bradford, West Yorkshire

PostPosted: Fri Aug 03, 2012 9:31 pm    Post subject: Reply with quote

PaulBeer wrote:
Hi Darren, unfortunately i have the same issue, my Paypal transaction is: REMOVED

this was paid on 19th June 2012

Regards,
Paul.

Mod edit: Transaction ref removed. PaulB2005


Please can you send payment details to us via our support system: http://www.pocketgpsworld.com/support.php

MaFt
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PaulB2005
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Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Fri Aug 03, 2012 10:38 pm    Post subject: Reply with quote

Ooops!! Didn't notice the age of the thread and that instructions had changed. Embarassed
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