Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
SurfShark VPN
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Paid but no database access
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Paid but no database access

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Membership Sign-Up Problems?
View previous topic :: View next topic  
Author Message
gerardturley
Occasional Visitor


Joined: Sep 01, 2006
Posts: 3

PostPosted: Sun Aug 02, 2009 10:59 pm    Post subject: Paid but no database access Reply with quote

I have been a member for some years but appear to have lapsed.
So as requested and with some trepidation I have paid my subscription renewal by PayPal (I have always tried to avoid them).
I have received the necessary confirmation from PayPal which told me it was my first subscription but I still cannot access to download the database or to submit a camera.
Why!!!!
Back to top
View user's profile Send private message
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Mon Aug 03, 2009 8:06 am    Post subject: Reply with quote

Hi and welcome.

Can you tell me what you see if you goto this page

It's possible it's one of the rare cases where the payment doesn't automatically unlock the system. In which case someone from the staff will resolve quickly...
Back to top
View user's profile Send private message
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Mon Aug 03, 2009 10:07 am    Post subject: Reply with quote

Hi Gerard, I'm not seeing any payment on this account.

Can I ask you to send an email to subscriptionsATpocketgpsworld.com with your Payment details, specifically the PayPal TransactionID and we can investigate and resolve ASAP.
_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
gerardturley
Occasional Visitor


Joined: Sep 01, 2006
Posts: 3

PostPosted: Tue Aug 04, 2009 7:29 am    Post subject: Reply to Paul Reply with quote

Paul
Thanks for your input. The important bit about what I see is:

"Downloading the Database

To download the latest version of the PocketGPSWorld.com Speed Camera Database you need to be a subscribed user. Click here to see the benefits of subscribing to our site and to complete your subscription.

If you have already paid a subscription and you still see this message then please note that some PayPal payments are classed as eCheques which, like paper cheque's, can take up to 8 days to clear. To check this you can log in to your PayPal account and view the details of the payment - the chances are it's status will be 'uncleared'."


But as you will see Darren is on the case.
Back to top
View user's profile Send private message
gerardturley
Occasional Visitor


Joined: Sep 01, 2006
Posts: 3

PostPosted: Tue Aug 04, 2009 8:05 am    Post subject: Reply to Darren Reply with quote

Darren
Thanks for your involvement. I have sent email as requested. Also made some additional points 'just as I was writing'
Gerard
Back to top
View user's profile Send private message
Darren
Frequent Visitor


Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Tue Aug 04, 2009 8:39 am    Post subject: Reply with quote

All now resolved Gerard, I've sent you an email to confirm. Please accept our apologies for the inconvenience.
_________________
Darren Griffin
Back to top
View user's profile Send private message Send e-mail Visit poster's website
PaulBeer
Occasional Visitor


Joined: May 20, 2007
Posts: 1

PostPosted: Fri Aug 03, 2012 5:57 pm    Post subject: Reply with quote

Hi Darren, unfortunately i have the same issue, my Paypal transaction is: REMOVED

this was paid on 19th June 2012

Regards,
Paul.

Mod edit: Transaction ref removed. PaulB2005
Back to top
View user's profile Send private message
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Fri Aug 03, 2012 6:50 pm    Post subject: Reply with quote

Transaction reference removed

Please raise a support ticket as detailed above.
Back to top
View user's profile Send private message
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Fri Aug 03, 2012 9:31 pm    Post subject: Reply with quote

PaulBeer wrote:
Hi Darren, unfortunately i have the same issue, my Paypal transaction is: REMOVED

this was paid on 19th June 2012

Regards,
Paul.

Mod edit: Transaction ref removed. PaulB2005


Please can you send payment details to us via our support system: http://www.pocketgpsworld.com/support.php

MaFt
Back to top
View user's profile Send private message Visit poster's website
PaulB2005
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK

PostPosted: Fri Aug 03, 2012 10:38 pm    Post subject: Reply with quote

Ooops!! Didn't notice the age of the thread and that instructions had changed. Embarassed
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Membership Sign-Up Problems? All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping