NavNGo iGO 8: Sales do not reply, so is Support any good?

Privateer

Hi,

This is for the attention of anybody at Nav N Go.

Having seen the PocketGPSWorld review of the iGO 8 (see here), written by MaFt, I thought that I'd like to buy a copy of iGO 8.

However, I didn't want to buy a new PDA so I emailed Nav N Go's Sales Department to see whether either of my spare PDAs (HP 2210 and HP hx4700) would be able to run iGO 8.

I sent my first email on Friday 27th June 2008 and a follow-up email (nearly three weeks later) on Thursday 17th July 2008. I still haven't received a reply and my email system generally doesn't lose emails!

So firstly C'mon Nav N Go, please respond. If you don't respond to sales queries then what are you like replying to urgent support calls??

Secondly, has anybody managed to get iGO 8 running on either an HP 2210 or an HP hx4700?

Regards,
_________________
Robert.
TomTom 950 Live, APP: 9.465, Map: Europe v905.4754 (2417.1 Mb); North America 2GB v845.26459
HTC Desire (Android 2.2.2): CamerAlert v1.3.10.754
TomTom 730T, APP: 8.351, Map: W&C Europe 2GB V845.2645 (1758 MB)

alix776 · Posted: Sun Jul 20, 2008 8:51 pm Post subject:

the hx4700 may be able to handle it but i doubt the 2210 would handle it
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mxmaciek · Posted: Sun Jul 20, 2008 9:30 pm Post subject:

hx4700 should be able to run with iGo under WM2003SE.
h2210 is running with Intel XScale 400 Mhz what is enough, but i'm not sure if iGo 8 will work with WM2003.
Well... you can try to compare with the compatibility chart: http://navngo.com/pages/global/eng/igo_8_supported_devices and try, if you'll find something with similar specification.
I've tested iGo with Mio 168 & 169 and it's running well, but both are under WM2003SE control.

mikealder · Posted: Sun Jul 20, 2008 9:43 pm Post subject:

Both Igo8 and McGuider will run on the 4700 but you will have "fun" with the GPS if using Bluetooth, neither application seem to find the BT GPS each time you start either application on the 4700, you have to connect each time by going to BT Device Manager, I have not tried the applications with a CF GPS yet but will do so in the morning. I have always found the auto connect for a BT GPS somewhat lacking on the iPAQ-4700 though so it could be my hardware, although a hard reset of the unit still produced the same problems for connection.

Both applications have no problem finding the built in GPS on the PDA based phones I have tried them on though - Mike

mxmaciek · Posted: Sun Jul 20, 2008 9:45 pm Post subject:

Samll updade Wink

Digging the Forum is your best guide. Answer for the specific: HP h2200 and hx4700 is here:
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=67086
Very Happy

Privateer · Posted: Mon Jul 21, 2008 10:57 am Post subject:

Hi mxmaciek,

Thanks for the information. Yes I normally do search the forums first, but my post is also a "heads up" for Nav n Go and a chance for them to reply.

Regards,
_________________
Robert.
TomTom 950 Live, APP: 9.465, Map: Europe v905.4754 (2417.1 Mb); North America 2GB v845.26459
HTC Desire (Android 2.2.2): CamerAlert v1.3.10.754
TomTom 730T, APP: 8.351, Map: W&C Europe 2GB V845.2645 (1758 MB)

Pocketgps · Posted: Mon Jul 21, 2008 6:34 pm Post subject:

I have also sent iG0/NavNGo 4 emails over a period of 10 days about 3 weeks ago. No reply from them at all. Tried 2 of their email addresses.

I have iGO 8 running on a Mio168, but find it needs at least 38-40MB of program memory free or the map stops but the voice continues in navigation mode.

The iGO 8 software was expensive considering that you can buy a TT for less than a £100 these days. The shop would not refund me for it as I made the mistake of registering it on the Nav N Go web site before I found that I had problems with it and wanted to return it.

Had to remove/uninstall several things on the Mio to get it to run OK because of the memory issue. Would not even calculate the route if over about 40 miles at first. Even now the map sometimes does not turn at junctions for several seconds after the turn if in nav mode.

Seems to need a quite fast processor and lots of memory.
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Border_Collie · Posted: Mon Jul 21, 2008 8:05 pm Post subject:

Pocketgps · Posted: Mon Jul 21, 2008 11:46 pm Post subject:

Border_Collie · Posted: Tue Jul 22, 2008 1:02 am Post subject:

Pocketgps · Posted: Tue Jul 22, 2008 2:11 am Post subject:

Must admit that I have not downloaded the July files. Will do now and try over the next few days.
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MaFt · Posted: Tue Jul 22, 2008 9:00 am Post subject:

with igo8 there are no problems with mobile cameras being at 0? Confused

MaFt
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M8TJT · Posted: Tue Jul 22, 2008 9:14 am Post subject:

MaFt · Posted: Tue Jul 22, 2008 1:51 pm Post subject:

i was actually going to post a list of all the cameras that need heading data but then realised it would be rather long...!!!

instead i might do a 'live' page where each time you go on it gives a live snapshot of camera id's that need heading data - but it will still take just as long to find id numbers near you!

MaFt
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M8TJT · Posted: Tue Jul 22, 2008 2:35 pm Post subject:

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