Touch screen calibration problem

[Architect]

Hi All,

I have just received my TomTom Go, and seem to have a problem with the touch screen calibration. It is especially noticeable with address entry using the on screen keyboard.

Where I touch on screen registers in a different location, typically higher and to the left. For example, when I touch the letter K, the A highlights! If I touch the L, then the B highlights. The offset is worse the further towards the top left I touch the screen.

Does anyone have any ideas on this, aside from returning the unit? I've found that by turning the TTG on, and holding the power button down, some information is displayed including "Calibration data" which is 134 682 103 641, but I haven't found a way of doing anything like recalibrating.

Thanks for any help.

[Eldar]

As far as I know you cannot re-calibrate the screen yourself - it would probably require some additional software which is not likely to be in the public domain.

[Architect]

Just to close this one off. I had a response from TomTom support saying that if a reset didn't fix it (I had already tried this, and it made no difference), then it counted as a dead-on-arrival.

Took it back at lunchtime for a replacement. Got it no questions asked.

:D

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!