| View previous topic :: View next topic |
| Author |
Message |
GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
|
 Posted: Sat Sep 27, 2008 10:35 pm Post subject: |
 |
|
If you're confident in backing up your device and copying folders, there's another trick you might want to try over the weekend.
Firstly, make a full backup of your device using Windows Explorer.
On your PC
Make a copy of the following folder: Start / My Documents / TomTom / Home
Then, delete the CONTENTS of the following folder, leaving the empty folder in place: Start / My Documents / TomTom / Home / Downloads
On your device
Remove the existing map folder -
Open My Computer double click on the TomTom removable disk
You will then see a map folder - UK & ROI, Western Europe or Western and Central Europe (depending upon which device you have).
Delete this folder in its entirety.
Download and install the new map -
Connect the device to your PC
Open TomTom Home
Ensure that you are logged in to the account relating to the device in question.
Click on 'Update my Go'
A list of updates should appear (some previously downloaded maps may also appear in this list, so check map versions by clicking on 'More Info'), select the map that you wish to download.
Click on 'Download and Install Updates'
Once this process is complete, disconnect the device from your PC by selecting the disconnect option in Home.
When it reboots, do NOT reconnect the device to your PC and it will load up with your newly installed map.
If this doesn't work, all you have to do is restore your device with the backup you've just made and copy back the Start / My Documents / TomTom / Home folder to its original location on your PC.
Edited to make removal and installation instructions clearer
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here
Last edited by GPS_fan on Sun Sep 28, 2008 12:45 pm; edited 1 time in total |
|
| Back to top |
|
 |
Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
|
| Posted: Sun Sep 28, 2008 12:25 am Post subject: |
|
|
Before you dive in with GPS_Fan's advice....
You say you can see two maps now. Can you just confirm whether you are seeing them using "Add Maps, Traffic, Voices etc" or in "Update my device", and where it says they are. |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Sun Sep 28, 2008 7:38 am Post subject: |
|
|
| Andy_P wrote: | Before you dive in with GPS_Fan's advice....
You say you can see two maps now. Can you just confirm whether you are seeing them using "Add Maps, Traffic, Voices etc" or in "Update my device", and where it says they are. |
hi, its on the add maps, one is on the device, the other (which ive bought and paid for ) is £39.99 |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Sun Sep 28, 2008 8:05 am Post subject: |
|
|
| GPS_fan wrote: |
Download and install the new map:
Connect the device to your PC
Open TomTom Home
|
should that not be:
connect the device to the pc
open tomtom home
download and install the new map
i cant download the map though 
| GPS_fan wrote: |
A list of updates should appear (some previously downloaded maps may also appear in this list, so check map versions by clicking on 'More Info'), select the map that you wish to download.
Click on 'Download and Install Updates' |
only update is the quickgpsfix |
|
| Back to top |
|
|
Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
|
| Posted: Sun Sep 28, 2008 11:43 am Post subject: |
|
|
If you are sure the purchase has gone through, it must be worth giving TT a ring on Monday morning.
0845 161 0009
Monday - Friday: 08:00 to 18:30 GMT
(every first Wednesday of the month: 09:00 to 18:30 GMT) |
|
| Back to top |
|
|
GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
|
| Posted: Sun Sep 28, 2008 12:46 pm Post subject: |
|
|
| john_d1974 wrote: | | GPS_fan wrote: | Download and install the new map:
Connect the device to your PC
Open TomTom Home
|
should that not be:
connect the device to the pc
open tomtom home |
No
There was a paragraph which began "Remove the existing map folder:" and then gave the instructions necessary for removing the map. Next, there was a paragraph which began "Download and install the new map:" and then gave the instructions for downloading.
I wondered about underlining or using bold text, but thought that might cause confusion.
I've now edited my previous post accordingly in the hope that it's now clearer.
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here |
|
| Back to top |
|
|
GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
|
| Posted: Sun Sep 28, 2008 12:54 pm Post subject: |
|
|
| john_d1974 wrote: | | only update is the quickgpsfix |
If you deleted the map folder from your device and emptied the "Downloads" folder on your PC, as described above, you should at least have been offered your existing map to download (assuming that it's less than a year old).
What happened when you disconnected and rebooted your device after attempting the above process? Did it boot up with a map, or give a "No Map Found" error?
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here |
|
| Back to top |
|
|
GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
|
| Posted: Sun Sep 28, 2008 1:20 pm Post subject: |
|
|
| john_d1974 wrote: | | hi, its on the add maps, one is on the device, the other (which ive bought and paid for ) is £39.99 |
Is the e-mail address used for the purchase the same as the address used for the TT account for this device?
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Sun Sep 28, 2008 2:22 pm Post subject: |
|
|
emptied "Home / Download" on pc
deleted United_Kingdom_and_Republic_of_Ireland from the root of the TT
noticed their is a folder called maps and it contains file United_Kingdom_and_Republic_of_Ireland.tlv, this folder is also in the root
connetcing to Home............................no downloads available
on rebooting the TT gives a "no maps found!" error |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Sun Sep 28, 2008 2:26 pm Post subject: |
|
|
| GPS_fan wrote: |
Is the e-mail address used for the purchase the same as the address used for the TT account for this device? |
yes
| Andy_P wrote: | If you are sure the purchase has gone through, it must be worth giving TT a ring on Monday morning.
0845 161 0009
Monday - Friday: 08:00 to 18:30 GMT
(every first Wednesday of the month: 09:00 to 18:30 GMT) |
money went out my accountthe next day
TT hous ar 9-8 mon-fri so will hopefully get home from work in time tomorrow to give them a call |
|
| Back to top |
|
|
Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
|
| Posted: Mon Sep 29, 2008 2:08 pm Post subject: |
|
|
| john_d1974 wrote: |
TT hous ar 9-8 mon-fri so will hopefully get home from work in time tomorrow to give them a call |
According to the contact details page on their Website:
| Quote: | UK English
From the UK 08451610009 Monday - Friday: 08:00 to 18:30 GMT |
I also noticed it's saying on their homepage at the moment:
| Quote: | | We are currently experiencing telephony issues. Please send us an email or try to phone us later. We apologise for the inconvenience. |
|
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Mon Sep 29, 2008 7:30 pm Post subject: |
|
|
| Andy_P wrote: | | john_d1974 wrote: |
TT hous ar 9-8 mon-fri so will hopefully get home from work in time tomorrow to give them a call |
According to the contact details page on their Website:
| Quote: | UK English
From the UK 08451610009 Monday - Friday: 08:00 to 18:30 GMT |
I also noticed it's saying on their homepage at the moment:
| Quote: | | We are currently experiencing telephony issues. Please send us an email or try to phone us later. We apologise for the inconvenience. |
|
im gona email them and ask for my money back,
when i phoned at the weekend they defo said 9-8, now there saying 9-6:30, so im screwed cause i never finish work that early   |
|
| Back to top |
|
|
GPS_fan
Pocket GPS Moderator
Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK
|
| Posted: Mon Sep 29, 2008 7:39 pm Post subject: |
|
|
| john_d1974 wrote: | | im gona email them and ask for my money back |
Have you checked with your credit card company to confirm whether payment was taken??
I received a second e-mail from TT about 15 minutes after the invoice confirming that the payment had been authorised. The subject heading of the second e-mail was "Your TomTom payment has been authorised"
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Mon Sep 29, 2008 7:51 pm Post subject: |
|
|
| payment went throgh the next day |
|
| Back to top |
|
|
john_d1974
Occasional Visitor
Joined: Sep 26, 2008
Posts: 34
|
| Posted: Wed Oct 01, 2008 8:54 pm Post subject: |
|
|
Finally got it to download, only been 6 days
"Thank you for contacting TomTom Customer Support regarding your PLUS Service order.
Due to a Technical Error, your order for Map did not associate to your account correctly. We have made a manual request for the map to be added to your account.
This is usually completed within 24 hours; you will then receive a confirmation e-mail.
May we apologise for any inconvenience this may have caused.
With Best Regards, "
why they could not have done this to start with i dont know  |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
