520/720 Firts Aid Guide / Other Guides not working.

zYx

Please see the screen below and if possible please help me how can I restore these features to be working correctly as for now it says "No information avalaible"

Thanks.

mikealder · Posted: Sun Sep 23, 2007 3:31 pm Post subject:

Have you got a backup of your device from when this feature did work? - if so try copying the "help me" folder from the backup to the root of x20's storage/ memory, if there is already a help me folder in the root of the x20 right click it and post back with the folder size - Mike

zYx · Posted: Sun Sep 23, 2007 3:37 pm Post subject:

duffer · Regular Visitor Joined: Dec 17, 2005 Posts: 96

My "Help Me" is only showing the nearest hospitals. Al the others, Dentist, Doctor, Police Station, Pharmacy are all somewhere in Southern Ireland. Has anyone any ideas???

mikealder · Posted: Sun Sep 23, 2007 7:25 pm Post subject:

The Police, Doctors, Dentists etc are all dependent upon the supplied POI files that came with the device, at best these are described as poor resulting in something that is nothing short of a gimmick. As supplied the device indicated my nearest Doctor in Northern Ireland, the route it offered included a ferry crossing!

The use of Map Share will go some considerable way into increasing the POI file content, however I have little confidence in updates being disseminated to end users. For example (and to quantify this statement) I updated the Doctors POI file, uploaded a number of local additions via Map Share/ TomTom Home quite a number of weeks ago, nothing is showing as yet in way of a downloaded update to my other devices.
I even went to the trouble of including telephone numbers so they should have been able to tell the updates I sent were genuine - its not as if I was closing off access to a motorway or such like for example. Time will tell, but IF TomTom are in fact serious about people using and participating in Map Share then they need to improve the situation considerably from where it currently stands - Mike

xda · Posted: Sun Sep 23, 2007 8:39 pm Post subject:

Like you Mike i have updated all the help categories with local information including phone numbers, have even received an email in response.
Dear Graham58

Thank you for your Map Correction(s) which we received when you last connected to TomTom HOME.
Your contribution to the TomTom Map Share community really makes a difference and helps to improve the quality of navigation for you and every other Map Share user.
Our dedicated Map Share team, who verify corrections, will ensure that other TomTom users benefit from your correction(s) as soon as possible.

Thanks once again,

The TomTom Team

If you wish to stop receiving these notification emails in the future, please start up TomTom HOME.
Select MapShare preferences then Feedback on corrections in the Preferences menu. To unsubscribe select No.

So If you and others have updated their help categories then I would have expected to be seeing yours on my device. That is not evident at the moment.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

Andy_P · Posted: Mon Sep 24, 2007 12:53 am Post subject:

Mike / xda... Doesn't this depend on your "trust" settings for Mapshare?
We've done some tests and Mapshare definitely IS updating.
Someone had added his doctor and it wasn't showing on a friends unit. I temporarily altered my settings to accept "corrections by a few", and it appeared on my next update.

However we have rudely hijacked zYx's original problem...

zYx.. you CAN do a backup, just don't use Home. Instructions are in the TomTom FAQs thread in the "sticky" topics.
Even though it looks like you have lost the Help files, DO THAT BACKUP NOW, efore anything else goes astray.

While doing that backup, have another look for that folder.
If it's not there, can you think of anything you have done to lose it?

Finally, is this actually a 520 or 720, or is it a ONE XL that you have updated to v7 software?
If so you won't have the guides at all.

zYx · Posted: Mon Sep 24, 2007 1:14 am Post subject:

Andy_P · Posted: Mon Sep 24, 2007 1:58 am Post subject:

mikealder · Posted: Mon Sep 24, 2007 4:53 am Post subject:

zYx · Posted: Mon Sep 24, 2007 6:55 am Post subject:

technik · Posted: Mon Sep 24, 2007 11:35 am Post subject:

My nearest POI for Doctor and Dentist are in France, 180 miles away, and I have accepted all mapshare updates since purchase which has not changed any POI.

Andy_P · Posted: Mon Sep 24, 2007 1:44 pm Post subject:

Out of the box, I only had Doctors in Dublin or on the continent.

Now 20 of the 24 nearest me are in England. (I can't easily check exactly how many there are in the UK in total, due to TomTom's STUPID 24 entries limit they have now on searches.)

But I'm definitelly getting mapshare downloads.

I've also got more categories coming in, because I'd trimmed down my user POI categories to allow all the Mapshare ov2 files and still keep all the PGPSW speed-zoned camera files, but then noticed one of the SPECS categories had vanished. Sure enough there were two extra Mapshare files which had grabbed another two of the 100 available slots.
They have GOT to sort that out!

xda · Posted: Wed Sep 26, 2007 5:14 am Post subject:

Starting to see them coming through now on mine, I see some one has added to the Police POI for Bournemouth and Poole.
I have just added another 30 covering Police, Doctors, Pharmacy, Hospitals etc. The only down side I see at the moment is as more are added, so the file size increases, using available storage space on your device.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

lyngarth · Occasional Visitor Joined: Sep 15, 2005 Posts: 56

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