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Leep
Occasional Visitor
Joined: Nov 13, 2005
Posts: 6
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 Posted: Sun Nov 13, 2005 5:32 am Post subject: Garmin i3 failure |
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| I tried updating the i3 software to version 2.7 using the uploader. The update failed and now the unit will not turn on. I have tried resetting by removing the batteries but no luck. Any advice on fixing this? I have sent an email to Garmin but am waiting for a reply. |
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RODTROTTER
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Joined: Oct 30, 2005
Posts: 175
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| Posted: Sun Nov 13, 2005 3:10 pm Post subject: |
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| mine did the same thing got to 92% then stoped i left it for 30mins still the same so i turned it off but mine came back on and had a white screen saying sytem data missing i ran the updater again and it worked thank goodness i think you will have to take it back to where you got it and tell them it just stoped working and get a new one garmin will want paying to fix it i think |
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dougconran
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Joined: Oct 07, 2004
Posts: 175
Location: Bury St Edmunds, Suffolk
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| Posted: Sun Nov 13, 2005 6:30 pm Post subject: |
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Try re-installing the firmware manually.
If that doesn't work you should probably take the unit back to where you bought it from and get a replacement.
There is nothing underhand in doing that (re other threads in this forum). In this instance Garmin make the updates available for end user download/installation and you were following their instructions.
There should be no question of having to fork out to sort the problem out. |
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jog_on
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Joined: Oct 22, 2005
Posts: 19
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| Posted: Mon Nov 14, 2005 7:59 pm Post subject: Re: Garmin i3 failure |
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| Leep wrote: | | I tried updating the i3 software to version 2.7 using the uploader. The update failed and now the unit will not turn on. I have tried resetting by removing the batteries but no luck. Any advice on fixing this? I have sent an email to Garmin but am waiting for a reply. |
Mine did this too. Ended up returning it and getting a refund. Got £199.99 back then went to another store and got one for £166 so wasn't all bad.
I think there's a warning on the updater page that there is some risk to the unit whilst updating and if problems occur unit should be returned to Garmin - which isn't ideal. Prob best to take it back to shop. I think when updating/uploading it's reccomended to close down all other programs to be on the safe side. |
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Leep
Occasional Visitor
Joined: Nov 13, 2005
Posts: 6
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| Posted: Sat Nov 19, 2005 7:37 pm Post subject: |
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| I finally contacted Garmin and they told me to send the unit to them for repair. Since I bought it only 3 weeks ago from Amazon, Garmin is paying for the shipping (DHL). I'm a little ticked that I have not been able to use the unit but at least I'm not incurring more expense. |
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