Registration Problems

ted1980 · Occasional Visitor Joined: Sep 29, 2005 Posts: 10

Hi

I'm a bit confused by Garmin's product registration page.

To register I select the "Garmin Unit or Accessory " on the following page
https://www.garmin.com/registration/selectreg.jsp

Select the I3 then it asks for the following as a mandotory field...

Registration:
Please enter your Product Registration Code provided with your Deluxe package documentation. (This code appears on a sheet of paper that is in the unit packaging

The only code I have is the serial no in the battery compartment (also printed on the box) but it does not fit into the code entry box on the webpage as is one digit too long?

How have the rest of you manage to register the thing? Am I missing someting in the box?

Thanks

MELennium · Posted: Sat Oct 22, 2005 1:54 pm Post subject:

Hi ted1980

I registered ok on there site, my serial number fit (8 numbers)

They send you an email confirming your registration.

zogman · Posted: Sat Oct 22, 2005 5:36 pm Post subject:

i can only get 7 digits in ,not 8...
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MELennium · Posted: Sat Oct 22, 2005 7:36 pm Post subject:

I see what you mean,can't understand this as i registered about a month ago & had no problem, as i say i recieved an email back confirming my registration which they included my 8 serial numbers.
Maybe they only want the first 7 numbers? Did'nt really check mine to see if they only accepted the first 7 only.
Have you tried going through the whole registration putting in the first 7 numbers, does it let you register?

phillo79 · Occasional Visitor Joined: Oct 15, 2005 Posts: 4

i also had this problem so i emaileed garmin and they asked for my serial number in the battery compartment then emailed me back with a 7 digit code to enter for registration hope this helps

Willie_Ekaslike · Posted: Mon Oct 24, 2005 7:40 pm Post subject:

MELennium · Posted: Mon Oct 24, 2005 7:56 pm Post subject:

This is the email i received from Garmin when i registered but as you can see i did not recieve any coupon code. Blanked out details for obvious reasons.

Thank you for registering your GARMIN product. Please check the information below to ensure it is correct. This is your registration confirmation. To make corrections, please send an e-mail to registration@garmin.com. If everything is correct, you do not need to reply.

Name:*************
Street Address: **********************
City: *************
State:************
Zip/Postal Code: *******
Country: United Kingdom
Phone Number: ***********
E-mail Address: **********@*******

You registered the following product(s):
Name: StreetPilot i3
Purchase Date: *******
Dealer: pcworld
Serial Number: ********
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If you have any questions about your registration, please contact GARMIN Customer Support at 1-800-800-1020.

ted1980 · Occasional Visitor Joined: Sep 29, 2005 Posts: 10

Hi everyone,

Many thanks to all those who replied with advice.

How strange, different people seem to be getting different advice from Garmin!

I e-mailed Garmin and they have e-mailed me back the code I need to enter on the registration page, therefore I recommend to anyone who thinks they have registered properly to double check they have used the correct code! The code they have sent back is a totally different format!

The codes differ as follows (number/letter combination shown)

Code on unit/box: 00000000
Code they have mailed me ("coupon code"): 0AAAA0A

The coupon code (the one you register the unit with) is a mixture of letters and numbers whereas the serial number on unit is just numbers.

I think there has been a cock-up by the manufacturer in not providing the coupon code in the box. I can't see how they can say there is no benefit of registering the product; surely you are not entitled to the 12 month warranty otherwise!?

Thanks once again.

Montala · Posted: Tue Oct 25, 2005 12:07 am Post subject: Re: ***Update***

zogman · Posted: Tue Oct 25, 2005 12:34 am Post subject:

although i did try to register my i3 ,i've never registered any other product that i have brought...some things i brought have gone wrong within the 12 months of ownership and i've just gone back to the store and got a replacement .....even with the garmin proposed card exchange i think a receipt will be all you need...
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sfcman · Occasional Visitor Joined: Oct 08, 2005 Posts: 8

I too have exchanged a couple of emails with Garmin about this. The first response simply directed me to the Registration page (very helpful), the second asked me to reply with my unit number & "I will register it for you". It seems you get different responses depending on who you talk to at Garmin.

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