StreetPilot c320 froze up on me today...

macnoodle

... one minute we're happily navigating through downtown Sydney, and the next I am still driving along, but my trusty c320 is frozen! I had to switch it off and then switch it back on to get it to work again!

Now, I know rebooting is not a big deal in PC land, but how many of you had this happen with your Garmin? I'm not too worried about it (yet), since I still have 11 months worth of warranty, but it will be something to watch out for in the future.

Anyone had this hapen with their Garmin? Any model, not just the c320???
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Garmin StreetPilot c320; Garmin eTrex

roboqld · Occasional Visitor Joined: Aug 16, 2005 Posts: 1

My wifes C320 locks up on the main freeway heading in toward Brisbane city, it happens every time in the same place and you cant even turn it off,
you have to remove the grey front panel and press the reset to get it working again, I have been told by Garmin agents that this will be fixed in a new F/w upgrade soon, another thing is see how you go looking for any street called "EAST STREET" It could not find them and I later found it has them listed as "E STREET" I have reported this also.

Skippy · Posted: Tue Aug 16, 2005 11:37 am Post subject:

My Quest and GPS-V have locked up from time to time. Sometimes they would lock up if I had moved > 1,000 miles since I last switched the GPS on, other times they would just lock up while navigating.

Lockups are fairly rare though.
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Gone fishing!

macnoodle · Posted: Wed Aug 17, 2005 11:07 am Post subject:

An update: This morning my c320 froxe up again, and nothing worked to wake it up - it had to be reset with the reset button!

I took it to the shop where I bought it (I was close-by), and was basically informed of the same thing. After a phone call to the Australian Garmin agent, the dealer informed me that the local mapping software somehow crashes if a chain of things happens in sequence (I'm not sure what those things are, but it has to do with the way the maps are displayed, possibly in combination with loss of signal - I drove through a tunnel and then it crashed!). Apparently Garmin are aware of the problem (I'm not sure if it applies only to Australia, or whether it's more widespread) and are working on a firmware update.

So, basically it's a software bug! Crying or Very sad

I hope they get it fixed fast! It was painful driving around without the GPS for a couple of hours! (I forgot about the reset button until they reminded me at the shop again Embarassed

) I forgot how much of a pain it is to use a street directory! :D
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Garmin StreetPilot c320; Garmin eTrex

macnoodle · Posted: Thu Aug 18, 2005 6:27 am Post subject:

OK, another update for you folks:

Today I drove EXACTLY the same route as yesterday, but the c320 did not miss a beat! So, it appears that it might be a combination of things that have to occur (button presses at a time when the software is doing something), just like the dealer said, OR... the thing just needed a reset!

I've never had it reset before, never even conected it to a computer, so maybe it just needed a reset for the firmware to operate properly! Here's hoping, anyway... :-)

On a serious note, it appears that a new firmware is in the works to fix a few bugs, so if anyone else here has been having problems with their c320, please let us know!
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Garmin StreetPilot c320; Garmin eTrex

rossb · Posted: Thu Aug 18, 2005 5:35 pm Post subject:

I wouldnt worry too much about crashing. Look how often Windows PCs crash!

My C320 has crashed once, requiring the reset button to be pressed. I decided to permanently remove the front panel, as I dont like the colour much, and it allows easy access to the reset button.

Macnoodle, I think your experiences show how difficult software testing is. Finding the exact chain of events causing a crash is not always easy.

macnoodle · Posted: Fri Aug 19, 2005 7:01 am Post subject:

macnoodle · Posted: Thu Sep 08, 2005 10:15 am Post subject:

wolfmanoz · Occasional Visitor Joined: Sep 26, 2005 Posts: 1

I work for an Autobarn store in Melbourne, the lock-up feature for the C320 is an undocumented extra ! Well seriously, we've sold quite a few of these and it seems one in three have SERIOUS major problems.
Don't rely on GME for a fix, their e-mail response is mediocre ( to say the least).... for a company selling technology they REALLY need to move into the 20th century...'cause the 21st is really too far a stretch.
I'd recommend you take the unit out for a test BEFORE handing over you're hard-earned; or get a guarantee..no workee cash back NOW !
It seems to be a problem isolated to Aussie units, but if it's mapping softwre related how come there's no similar problem with 2610's & iQue's that use the same maps ? Sad

macnoodle · Posted: Sun Oct 09, 2005 3:37 pm Post subject: Re: C320 locks up

Trafficman · Posted: Sun Oct 09, 2005 9:15 pm Post subject:

Which version of firmware are you running? There is now 4.70 on the Garmin site.

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