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Pocket GPS World :: View topic - App doesn't like special characters in passwords
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App doesn't like special characters in passwords

 
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fizz
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Joined: Feb 01, 2006
Posts: 29

PostPosted: Wed Oct 04, 2017 11:37 am    Post subject: App doesn't like special characters in passwords Reply with quote

Thought I'd post this in case it helps anyone else.

Trying to link the app to my account on my new phone I kept getting "Username and password not valid". I knew my username and password were correct as I keep them in Lastpass.

Having raised a support ticket and got a nonsensical response I decided to change my password to something really simple. As that worked fine I can only conclude that the the app didn't like the # and $ in my password even though they're fine on the website.
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 14074
Location: Bradford, West Yorkshire

PostPosted: Wed Oct 04, 2017 8:06 pm    Post subject: Reply with quote

This is a known issue with CamerAlert. As you found, the easiest way is to temporarily change the password, get it linked, then change it back.

Apologies for the inconvenience

MaFt
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