App doesn't like special characters in passwords

[fizz]

Thought I'd post this in case it helps anyone else.

Trying to link the app to my account on my new phone I kept getting "Username and password not valid". I knew my username and password were correct as I keep them in Lastpass.

Having raised a support ticket and got a nonsensical response I decided to change my password to something really simple. As that worked fine I can only conclude that the the app didn't like the # and $ in my password even though they're fine on the website.

[MaFt]

This is a known issue with CamerAlert. As you found, the easiest way is to temporarily change the password, get it linked, then change it back.

Apologies for the inconvenience

MaFt

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