download problem

RedMick · Occasional Visitor Joined: Feb 23, 2004 Posts: 29

Having a new computer, I've been following advice from Garmin to set things up.
Going to the device on express, I've attempted to install maps, but the download freezes with 16 minutes to go and won't progress?? Any ideas out there?

sussamb · Posted: Wed Aug 06, 2014 4:07 pm Post subject:

What map are you trying to update? On your new computer which OS are you using?

This sounds like the download is being blocked, do your USB ports switch off at all? Your firewall/AV program could also be causing issues.

Are you connecting directly to a USB port, and not via a hub? Are you using USB3 ports? There have been issues with these, so try via a USB2 port.

You could try the steps here to try to eliminate any other issues:

http://support.garmin.com/support/searchSupport/case.faces?caseId=%7Be908ee90-c6c1-11e1-dcef-000000000000%7D

If none of that works there are other things to try Wink

RedMick · Occasional Visitor Joined: Feb 23, 2004 Posts: 29

I went out and left everything turned on, when I came back, it had loaded up! Very Happy

Hopefully got UK, Ireland and Western Europe comfortably on the device.

Thanks for your input, much apreciated Smile

sussamb · Posted: Wed Aug 06, 2014 5:43 pm Post subject:

Ah, good. When you said it had frozen and wouldn't progress I thought you meant it had 'frozen and wouldn't progress' Very Happy

RedMick · Occasional Visitor Joined: Feb 23, 2004 Posts: 29

sussamb · Posted: Wed Aug 06, 2014 10:36 pm Post subject:

I leave mine running overnight ... removes the stress Very Happy

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