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UK TomTom Support ends for 'older' devices
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dhn
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PostPosted: Wed Jan 11, 2012 4:50 pm    Post subject: UK TomTom Support ends for 'older' devices Reply with quote

From somebody working at TomTom:

Quote:
The change is because we've stopped providing phone, email and chat support for certain old devices.


I do not know what 'older' means but think it is equal to 'out of warranty'

This restriction is not, as yet, in North America. Key words: 'as yet'

Also, see here:
http://uk.support.tomtom.com/app/answers/detail/a_id/15789
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IanS100
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PostPosted: Wed Jan 11, 2012 5:12 pm    Post subject: Reply with quote

Maybe they mean anything pre the new fangled TomTom home Shocked
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MrT
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PostPosted: Wed Jan 11, 2012 8:34 pm    Post subject: Reply with quote

They stopped software bug fix updates for the x40 range well over a year ago.
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MRCC
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PostPosted: Wed Jan 11, 2012 9:25 pm    Post subject: Reply with quote

MrT wrote:
They stopped software bug fix updates for the x40 range well over a year ago.
Despite promising a bugfix for slow HD traffic download on some x40 units running v9.058 Sad
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Andy_P
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PostPosted: Wed Jan 11, 2012 9:28 pm    Post subject: Reply with quote

MrT wrote:
They stopped software bug fix updates for the x40 range well over a year ago.


On what evidence do you base that comment, please?
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Andy_P
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PostPosted: Wed Jan 11, 2012 9:34 pm    Post subject: Re: UK TomTom Support ends for 'older' devices Reply with quote

Quote:
The change is because we've stopped providing phone, email and chat support for certain old devices.


I think this is just the sort of thing we have to get used to as a our global 'Austerity Measures' * kick in.
TT are looking to make savings wherever they can, so less customer service is an easy target.


* aka: "Squeeze the poor, they've been getting ideas above their stations these last few years".
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falkirk81
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PostPosted: Wed Jan 11, 2012 9:51 pm    Post subject: Reply with quote

Support for older devices stops with almost every tech company.

Apple products, Microsoft software, PC makers etc etc.

Cars even, 3 year warranty then you are left to deal with any issues yourself!

Support doesn't last forever now you know!

Steven
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MaFt
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PostPosted: Wed Jan 11, 2012 10:33 pm    Post subject: Reply with quote

falkirk81 wrote:
Support for older devices stops with almost every tech company.

Apple products, Microsoft software, PC makers etc etc.

Cars even, 3 year warranty then you are left to deal with any issues yourself!

Support doesn't last forever now you know!

Steven


True, but with those examples you can pay to have 'out of warranty support and repairs' by the relevant companies.

MaFt
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M8TJT
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PostPosted: Thu Jan 12, 2012 12:06 am    Post subject: Reply with quote

falkirk81 wrote:
Cars even, 3 year warranty then you are left to deal with any issues yourself!
You have to pay, but you still get 'support' from the dealers and third parties, don't you?
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andy-c1
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PostPosted: Thu Jan 12, 2012 8:53 am    Post subject: Reply with quote

yep even my company is doing the same .We used to give service up to about 20 year old machines ,now they have slashed it to 6/8 years .In these hard times every one is trying to save money where they can
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MrT
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PostPosted: Thu Jan 12, 2012 10:33 am    Post subject: Reply with quote

Andy_P wrote:
MrT wrote:
They stopped software bug fix updates for the x40 range well over a year ago.


On what evidence do you base that comment, please?


I base that on the last bug ridden update 9.058 being released in September 2010 and in spite of many requests for support and complaints, both directly to TomTom from myself and from reading the discussions here, many other users, nothing has been done to fix them.
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Rickj2903
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PostPosted: Thu Jan 12, 2012 11:41 am    Post subject: Reply with quote

MrT wrote:
Andy_P wrote:
MrT wrote:
They stopped software bug fix updates for the x40 range well over a year ago.


On what evidence do you base that comment, please?


I base that on the last bug ridden update 9.058 being released in September 2010 and in spite of many requests for support and complaints, both directly to TomTom from myself and from reading the discussions here, many other users, nothing has been done to fix them.


Fair Comment!
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AndyVaughan
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PostPosted: Thu Jan 12, 2012 12:19 pm    Post subject: Reply with quote

MrT wrote:
Andy_P wrote:
MrT wrote:
They stopped software bug fix updates for the x40 range well over a year ago.


On what evidence do you base that comment, please?


I base that on the last bug ridden update 9.058 being released in September 2010 and in spite of many requests for support and complaints, both directly to TomTom from myself and from reading the discussions here, many other users, nothing has been done to fix them.


And that was the last Navcore released for the XL LIVE as well - full of bugs, especially around connecting to HD Traffic and random reboots.
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Andy_P
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PostPosted: Fri Jan 13, 2012 1:32 am    Post subject: Reply with quote

I can't say any more, but that does NOT mean they have stopped producing software updates for those models.
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PostPosted: Fri Jan 13, 2012 2:39 am    Post subject: Reply with quote

Andy_P wrote:
I can't say any more, but that does NOT mean they have stopped producing software updates for those models.


But to the general public it certainly DOES give that impression...
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