Experienced an application crash? Send us the log!

lbendlin · Posted: Fri Apr 01, 2011 5:45 pm Post subject:

Not even when you started again?
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Allenmere · Lifetime Member Joined: Jun 05, 2006 Posts: 24

Guys, if you want the reports, then surely the report that is generated by the app or android should reach you when we hit the send button on the phone directly after the crash (as other apps do......) To expect us to have the time to look for reports in various sub directories, then cut & paste, etc, is, I think, asking a bit much. No other app writers ask for it - why you?

lbendlin · Posted: Tue May 24, 2011 5:54 pm Post subject:

you're replying to a rather old thread. We have already implemented your suggestion.
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Allenmere · Lifetime Member Joined: Jun 05, 2006 Posts: 24

Then why do have an email from your support system for a crash to day asking me to do exactly that?

lbendlin · Posted: Tue May 24, 2011 6:37 pm Post subject:

What application version are you using?
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Allenmere · Lifetime Member Joined: Jun 05, 2006 Posts: 24

Android 2.2 and Latest Cameralert

Allenmere · Lifetime Member Joined: Jun 05, 2006 Posts: 24

Is there a response as to why I received your system email asking for the log?

18thLetter · Occasional Visitor Joined: Aug 17, 2009 Posts: 6

Been a member for a while but only buy the camera databases when my work situation changes and results in me needing to travel s lot

So I've downloaded the latest version and am running it on an HTC One

Bought an annual subscription. However one day in and the app just crashes for no apparent reason. It has sent an error report.

trouble is I potentially have an unuseable app and am £20 down as this is the only device I shall use it on

hope this can be rectified as this is the first time I've had any problems with your stuff

MaFt · Posted: Thu Jun 20, 2013 6:26 pm Post subject:

My HTC One is being replaced tomorrow, once that's done I can do some testing and see if I get the same issue.

MaFt

lbendlin · Posted: Thu Jun 20, 2013 6:39 pm Post subject:

Did you by any chance have network location enabled in the CamerAlert settings? You may want to try to clear the CamerAlert data in the App settings.
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18thLetter · Occasional Visitor Joined: Aug 17, 2009 Posts: 6

Oldboy · Posted: Fri Jun 21, 2013 11:27 am Post subject:

18thLetter · Occasional Visitor Joined: Aug 17, 2009 Posts: 6

lbendlin · Posted: Fri Jun 21, 2013 4:12 pm Post subject:

the "Use network location" settings are in our application. The "Clear data" is done in the Android Apps settings.
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18thLetter · Occasional Visitor Joined: Aug 17, 2009 Posts: 6

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