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Pocket GPS World :: View topic - Experienced an application crash? Send us the log!
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Experienced an application crash? Send us the log!
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lbendlin
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PostPosted: Fri Apr 01, 2011 5:45 pm    Post subject: Reply with quote

Not even when you started again?
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Lutz

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Allenmere
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Joined: Jun 05, 2006
Posts: 24

PostPosted: Tue May 24, 2011 5:47 pm    Post subject: CAMERALERT CRASH REPORT Reply with quote

Guys, if you want the reports, then surely the report that is generated by the app or android should reach you when we hit the send button on the phone directly after the crash (as other apps do......) To expect us to have the time to look for reports in various sub directories, then cut & paste, etc, is, I think, asking a bit much. No other app writers ask for it - why you?
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lbendlin
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PostPosted: Tue May 24, 2011 5:54 pm    Post subject: Reply with quote

you're replying to a rather old thread. We have already implemented your suggestion.
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Allenmere
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PostPosted: Tue May 24, 2011 5:58 pm    Post subject: Reply with quote

Then why do have an email from your support system for a crash to day asking me to do exactly that?
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lbendlin
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PostPosted: Tue May 24, 2011 6:37 pm    Post subject: Reply with quote

What application version are you using?
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Lutz

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Allenmere
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PostPosted: Tue May 24, 2011 7:31 pm    Post subject: Reply with quote

Android 2.2 and Latest Cameralert
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Allenmere
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PostPosted: Thu May 26, 2011 7:05 pm    Post subject: Reply with quote

Is there a response as to why I received your system email asking for the log?
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18thLetter
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Joined: Aug 17, 2009
Posts: 6

PostPosted: Thu Jun 20, 2013 5:21 pm    Post subject: Reply with quote

Been a member for a while but only buy the camera databases when my work situation changes and results in me needing to travel s lot

So I've downloaded the latest version and am running it on an HTC One

Bought an annual subscription. However one day in and the app just crashes for no apparent reason. It has sent an error report.

trouble is I potentially have an unuseable app and am 20 down as this is the only device I shall use it on

hope this can be rectified as this is the first time I've had any problems with your stuff
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MaFt
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Joined: Aug 31, 2005
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PostPosted: Thu Jun 20, 2013 6:26 pm    Post subject: Reply with quote

My HTC One is being replaced tomorrow, once that's done I can do some testing and see if I get the same issue.

MaFt
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lbendlin
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PostPosted: Thu Jun 20, 2013 6:39 pm    Post subject: Reply with quote

Did you by any chance have network location enabled in the CamerAlert settings? You may want to try to clear the CamerAlert data in the App settings.
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Lutz

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18thLetter
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Joined: Aug 17, 2009
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PostPosted: Fri Jun 21, 2013 8:24 am    Post subject: Reply with quote

lbendlin wrote:
Did you by any chance have network location enabled in the CamerAlert settings? You may want to try to clear the CamerAlert data in the App settings.


Happy to try that, although could not see where that was in the Settings. In the acrtuak app itself right?

Regards
Ash
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Oldboy
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Joined: Dec 08, 2004
Posts: 10597
Location: Suffolk, UK

PostPosted: Fri Jun 21, 2013 11:27 am    Post subject: Reply with quote

18thLetter wrote:
Happy to try that, although could not see where that was in the Settings. In the acrtuak app itself right?
Settings, then Advanced Settings. Scroll nearly to the bottom. Wink
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Richard

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18thLetter
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Joined: Aug 17, 2009
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PostPosted: Fri Jun 21, 2013 1:57 pm    Post subject: Reply with quote

lbendlin wrote:
Did you by any chance have network location enabled in the CamerAlert settings? You may want to try to clear the CamerAlert data in the App settings.


Happy to try that, although could not see where that was in the Settings. In the acrtuak app itself right?

Regards
Ash
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lbendlin
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Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA

PostPosted: Fri Jun 21, 2013 4:12 pm    Post subject: Reply with quote

the "Use network location" settings are in our application. The "Clear data" is done in the Android Apps settings.
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Lutz

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18thLetter
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Joined: Aug 17, 2009
Posts: 6

PostPosted: Mon Jun 24, 2013 11:51 pm    Post subject: Reply with quote

lbendlin wrote:
Did you by any chance have network location enabled in the CamerAlert settings? You may want to try to clear the CamerAlert data in the App settings.


Happy to try that, although could not see where that was in the Settings. In the acrtuak app itself right?

Regards
Ash
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