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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 10:21 am Post subject: Reset issues - please help |
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Nowthen,
After getting a TT Go 520 for my wife I thought I would back everything up and update it via Home last night. It now freezes on the red cross image on start up and after reading FAQ and searching for this common fault I pressed the reset (with it off and on) for 3, 10, 25, 30, 60secs 2 mins to no avail.
Any suggestions as its her Xmas pressie! _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 10:32 am Post subject: |
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Do you have a backup of the device? _________________ Darren Griffin |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 10:42 am Post subject: |
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I copyed all the files (as per FAQ) to my PC, so I yes I hope! _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 10:47 am Post subject: |
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Badgerman26 wrote: | I copyed all the files (as per FAQ) to my PC, so I yes I hope! |
That's a good start then! If you connect to your PC, does the GO appear as a disk on your desktop? _________________ Darren Griffin |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 2:44 pm Post subject: |
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Darren wrote: | Badgerman26 wrote: | I copyed all the files (as per FAQ) to my PC, so I yes I hope! |
That's a good start then! If you connect to your PC, does the GO appear as a disk on your desktop? |
Will try tonite when on home PC. Bit dissapointed after spending £200 on it in crashing instantly... _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 2:55 pm Post subject: |
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A restore ought to fixe it, if not you might be able to get it exchanged if you have not had it long?
I can understand how you'd be disappointed but it's rare for this to happen. _________________ Darren Griffin |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 3:02 pm Post subject: |
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Ok, lets hope so, I got it from Halfrauds so should be able to get a return.
Any tips on restoring, should I do it using Home? _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 3:37 pm Post subject: |
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Was the backup taken using HOME? Ideally I'd just copy the files across manually and leave HOME out of it. But if you used HOME to make the backup you may be happier trying a restore that way. _________________ Darren Griffin |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 3:40 pm Post subject: |
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No I just used windows explorer coppied all files and folders.
To do the restrore by explorer do I just delete the tt files n folders and then copy the old ones back?
I hope it is recognised when I connect it to my PC. If not where does that leave me? _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 3:43 pm Post subject: |
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If it isn't recognised than it's back to Halfords for exchange.
If it is recognised (and I'm sure it will be), then just copy the backup files onto the GO and overwrite the existing files. Undock and reboot. _________________ Darren Griffin |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 3:57 pm Post subject: |
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Great thanks for the advice Darren
Fingers crossed. _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Thu Dec 20, 2007 4:26 pm Post subject: |
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Any queries or worries when it comes to the restore just ask. _________________ Darren Griffin |
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if1977 Lifetime Member
Joined: Nov 30, 2007 Posts: 649 Location: Doncaster
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Posted: Thu Dec 20, 2007 6:20 pm Post subject: |
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Badgerman26 wrote Quote: | Ok, lets hope so, I got it from Halfrauds so should be able to get a return.
Any tips on restoring, should I do it using Home? |
I hope you get it working because Halfords are a nightmare to deal with. They told me that they do not exchange any units as the one you bought will have to be sent for checking and re-pair if required. I cant remember what was wrong with my TT but i only had it 4 days and luckily i fixed it through TT Home. I was very dissapointed as they dont tell you this when you buy the product. _________________ NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade) |
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anditsinthere Occasional Visitor
Joined: Dec 20, 2007 Posts: 23
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Posted: Thu Dec 20, 2007 6:37 pm Post subject: |
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I had the same problem with mine, i didnt backup mine (i didnt know) when i first got mine and updated the speed cameras and maps then it wouldnt start again after that! I have just sent it back, but i dont know to bother anymore as i have been put off by this. |
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Badgerman26 Occasional Visitor
Joined: Dec 03, 2007 Posts: 44
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Posted: Thu Dec 20, 2007 6:48 pm Post subject: FAQs rock! |
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Thanks god for FAQs...
After attaching to PC, home recognised it, as did windows explorer. Home said it needed an update so tried updating again and then disconnecting. Same problem - red cross screen of death. So did a full restore as per Darren and it starts fine and all seems to be well.
However, what do I do now? Risk another Home update? _________________ TT Go 520
Fabia Vrs (Mine)
VW Golf (the wifes) |
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