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Reset issues - please help
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Badgerman26
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PostPosted: Thu Dec 20, 2007 10:21 am    Post subject: Reset issues - please help Reply with quote

Nowthen,

After getting a TT Go 520 for my wife I thought I would back everything up and update it via Home last night. It now freezes on the red cross image on start up and after reading FAQ and searching for this common fault I pressed the reset (with it off and on) for 3, 10, 25, 30, 60secs 2 mins to no avail.

Any suggestions as its her Xmas pressie! Crying or Very sad
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Darren
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PostPosted: Thu Dec 20, 2007 10:32 am    Post subject: Reply with quote

Do you have a backup of the device?
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Badgerman26
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PostPosted: Thu Dec 20, 2007 10:42 am    Post subject: Reply with quote

I copyed all the files (as per FAQ) to my PC, so I yes I hope!
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Darren
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PostPosted: Thu Dec 20, 2007 10:47 am    Post subject: Reply with quote

Badgerman26 wrote:
I copyed all the files (as per FAQ) to my PC, so I yes I hope!

That's a good start then! If you connect to your PC, does the GO appear as a disk on your desktop?
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Badgerman26
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PostPosted: Thu Dec 20, 2007 2:44 pm    Post subject: Reply with quote

Darren wrote:
Badgerman26 wrote:
I copyed all the files (as per FAQ) to my PC, so I yes I hope!

That's a good start then! If you connect to your PC, does the GO appear as a disk on your desktop?


Will try tonite when on home PC. Bit dissapointed after spending 200 on it in crashing instantly... Sad
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Darren
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PostPosted: Thu Dec 20, 2007 2:55 pm    Post subject: Reply with quote

A restore ought to fixe it, if not you might be able to get it exchanged if you have not had it long?

I can understand how you'd be disappointed but it's rare for this to happen.
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Badgerman26
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PostPosted: Thu Dec 20, 2007 3:02 pm    Post subject: Reply with quote

Ok, lets hope so, I got it from Halfrauds so should be able to get a return.

Any tips on restoring, should I do it using Home?
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Darren
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PostPosted: Thu Dec 20, 2007 3:37 pm    Post subject: Reply with quote

Was the backup taken using HOME? Ideally I'd just copy the files across manually and leave HOME out of it. But if you used HOME to make the backup you may be happier trying a restore that way.
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Badgerman26
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PostPosted: Thu Dec 20, 2007 3:40 pm    Post subject: Reply with quote

No I just used windows explorer coppied all files and folders.

To do the restrore by explorer do I just delete the tt files n folders and then copy the old ones back?

I hope it is recognised when I connect it to my PC. If not where does that leave me?
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Darren
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PostPosted: Thu Dec 20, 2007 3:43 pm    Post subject: Reply with quote

If it isn't recognised than it's back to Halfords for exchange.

If it is recognised (and I'm sure it will be), then just copy the backup files onto the GO and overwrite the existing files. Undock and reboot.
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Badgerman26
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PostPosted: Thu Dec 20, 2007 3:57 pm    Post subject: Reply with quote

Great thanks for the advice Darren Thumbs Up

Fingers crossed.
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Darren
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PostPosted: Thu Dec 20, 2007 4:26 pm    Post subject: Reply with quote

Any queries or worries when it comes to the restore just ask.
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if1977
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PostPosted: Thu Dec 20, 2007 6:20 pm    Post subject: Reply with quote

Badgerman26 wrote
Quote:
Ok, lets hope so, I got it from Halfrauds so should be able to get a return.

Any tips on restoring, should I do it using Home?


I hope you get it working because Halfords are a nightmare to deal with. They told me that they do not exchange any units as the one you bought will have to be sent for checking and re-pair if required. I cant remember what was wrong with my TT but i only had it 4 days and luckily i fixed it through TT Home. I was very dissapointed as they dont tell you this when you buy the product.
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anditsinthere
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PostPosted: Thu Dec 20, 2007 6:37 pm    Post subject: Reply with quote

I had the same problem with mine, i didnt backup mine (i didnt know) when i first got mine and updated the speed cameras and maps then it wouldnt start again after that! I have just sent it back, but i dont know to bother anymore as i have been put off by this.
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Badgerman26
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PostPosted: Thu Dec 20, 2007 6:48 pm    Post subject: FAQs rock! Reply with quote

Thanks god for FAQs...

After attaching to PC, home recognised it, as did windows explorer. Home said it needed an update so tried updating again and then disconnecting. Same problem - red cross screen of death. So did a full restore as per Darren and it starts fine and all seems to be well.

However, what do I do now? Risk another Home update?
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