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Pocket GPS World :: View topic - Experienced an application crash? Send us the log!
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Experienced an application crash? Send us the log!
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wireplay
Lifetime Member


Joined: Jun 14, 2006
Posts: 24

PostPosted: Wed Oct 26, 2016 8:38 am    Post subject: crashes more often than it works Reply with quote

hi,

I am hoping you can help me as my Camera APP for Android crashes more often than it works.

I thought it was my phone, but it appears it isn't as I just changed to anotehr phone and I have the same problem.

The APP constantly crashes on launch, after about 2-3 attempts I may be lucky enough for it to work.

This happened on my LG G4 and is now happening on a brand new Samsung S7 - all stock FW, not rooted.

I send crash details via Google Play AND from your app, but when I send it from the app, you then send me an email saying that you don't read the emails - what is the point of that? To confirm, this is when pressing the button IN YOUR OWN APP which asks me if I want to inform your team of the issue! I think you need to fix that as well.

"Unfortunately, this email address is an unmonitored mailbox which is unable to receive replies. We're happy to help you with any support questions or concerns you may have."

Anyway, what can I send you to help (apart from the around 200 times I have already submitted crash logs)?
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 9614
Location: Bexhill, East Sussex, UK

PostPosted: Wed Oct 26, 2016 9:07 am    Post subject: Reply with quote

Not that it's any direct help to you, but I have CA running without problems on an S7 edge. What downloaded apps are common to your two phones as it sounds to me it's possibly a clash between CA and another app that you have on both.
Agree about the email reply though. It doesn't inspire confidence does it?
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Oldboy
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Dec 08, 2004
Posts: 10592
Location: Suffolk, UK

PostPosted: Wed Oct 26, 2016 10:40 am    Post subject: Re: crashes more often than it works Reply with quote

wireplay wrote:
"Unfortunately, this email address is an unmonitored mailbox which is unable to receive replies. We're happy to help you with any support questions or concerns you may have."
It is unfortunate wording!

What it should say is "Thank you for your crash report. It will be looked into. Please don't reply to this email as it is an unmonitored mailbox". Smile
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 9614
Location: Bexhill, East Sussex, UK

PostPosted: Wed Oct 26, 2016 10:52 am    Post subject: Reply with quote

Then pay attention 'powers that be'. It's been like this for quite a while now and this is not the first time ppl have mentioned it.
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Kremmen
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Joined: Mar 03, 2006
Posts: 5254
Location: West London

PostPosted: Wed Oct 26, 2016 11:03 am    Post subject: Reply with quote

I sent in my crash logs about 3 years ago. Never heard anything.
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brodywalker
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Joined: Apr 13, 2017
Posts: 1

PostPosted: Thu Apr 13, 2017 12:19 pm    Post subject: Reply with quote

the app worked the first time and then crashed
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 9614
Location: Bexhill, East Sussex, UK

PostPosted: Thu Apr 13, 2017 12:22 pm    Post subject: Reply with quote

That's really useful information. Rolling Eyes
What device and what version of Android?
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richardm1142
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Joined: Mar 29, 2009
Posts: 3

PostPosted: Sat Jul 15, 2017 2:36 pm    Post subject: Reply with quote

Been working fine for years on a number of mobiles, including the past couple of years on my LG g4.

Suddenly crashes on startup, reminds me database out of date and then closes.
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BritBrat
Occasional Visitor


Joined: Jul 20, 2008
Posts: 27

PostPosted: Sat Jul 15, 2017 8:21 pm    Post subject: Crashed at startup. Reply with quote

Android 6.01, Moto G (3rd gen)

Sent in report from phone.
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Big_Daddy
Occasional Visitor


Joined: Feb 11, 2007
Posts: 4

PostPosted: Tue Aug 29, 2017 9:41 pm    Post subject: Reply with quote

As per Wireplay's post from 2016, crash reports sent in from the app are STILL getting the response "Unfortunately, this email address is an unmonitored mailbox which is unable to receive replies."

CamerAlert has got very crashy on Android lately. Just saying.
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leggoman
Lifetime Member


Joined: Jul 10, 2004
Posts: 12
Location: Nottingham

PostPosted: Wed May 23, 2018 5:10 pm    Post subject: crash report Reply with quote

I have to say I used CA for many years and been very lucky never had a crash report? till now.
well Iv had 5 or 6 in the past few days, but had three four today when trying to run CA on samsung galaxy tap a6. 16GB 4G
As soon as I run it or do any thing in settings it crashed.
and when I send crash report using link puts file in email to you and I get told not delivered? same from my samsung s9plus
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gbrevern
Occasional Visitor


Joined: Dec 20, 2007
Posts: 2

PostPosted: Thu Mar 14, 2019 10:03 am    Post subject: App Email Needs Updating for Reporting Application Crashes Reply with quote

I think I've reported this before..... When you report an application crash, the APP sends to an unmonitored address & a reply is received thus:



"Hello,

Unfortunately, this email address is an unmonitored mailbox which is unable to receive replies. We're happy to help you with any support questions or concerns you may have.

For account and subscription related issues, please do not reply to this message. Instead please submit a support ticket via our helpdesk here.

Direct link:
http://www.pocketgpsworld.com/support.php

For faster service, please supply your user-name and any other relevant information.

For installation advice and other non-account issues please post a message in our forums here.

Direct link:
http://www.pocketgpsworld.com/modules.php?name=Forums&file=index

Replies to this email message will not be read or responded to.

Thank you,

The PocketGPSWorld Team"
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