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Pocket GPS World :: View topic - Opinion about Sygic... changed.
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Opinion about Sygic... changed.

 
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mxmaciek
Lifetime Member


Joined: Jun 20, 2007
Posts: 117
Location: UK, Nottingham

PostPosted: Tue Mar 26, 2013 5:09 pm    Post subject: Opinion about Sygic... changed. Reply with quote

It is difficult to say that I was wrong, but...I have to.
After the experience of contacting support of TomTom and iGo, my thoughts, when I saw reply: we think about it and it would be implemented in some future updates , I did not believed.

So, in the new version, I have the increased POI search to 240km what is enough for me (it takes slightly longer to search for, but I'm OK with that).

Furthermore, I have to say that I have very prompt reply for each of my support requests. Usually, it takes now longer forme to answer than to their support to react Laughing

Finally, during the yesterday, they had some problems with the server(?), what caused maps update, traffic download etc complicated, if possible at all for several hours.

It is nice to see email explaining the reasons, with apologies and free one year of HD traffic as a troubles compensating gift, even if I already purchased it sooner.

To conclude:
I was wrong, the Sygic's support differs SIGNIFICANTLY from other companies.
Keep up good work, guys! Smile
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walkerx
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Joined: Oct 21, 2009
Posts: 459
Location: South Yorkshire

PostPosted: Tue Mar 26, 2013 8:16 pm    Post subject: Reply with quote

Sygic have been responsive in helping with an issue I have with the app on the Nexus 4.
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