This request is not included in your subscription

kiemo · Occasional Visitor Joined: Jun 16, 2010 Posts: 5

Hi,

I have had to reregister for a new activation code as the old one had expired.

Telmap accepts my new code but I get a message saying "This request is not included in your subscription" when it starts to calculate a route.

Have done the uninstall and reinstall etc.

Can anyone help?

Thanks

K

kiemo · Occasional Visitor Joined: Jun 16, 2010 Posts: 5

Anyone?

ShqM · Occasional Visitor Joined: Jun 28, 2011 Posts: 12

Already have the problem?
I have this problem since my new installation of telmap ...

TUGAdmin · Frequent Visitor Joined: Jul 20, 2009 Posts: 299

Hi Kiemo,
we are aware of this problem
please send e your Activation code so I can update your permissions.
you can send it to yael.lipskin@telmap.com
sorry for the late response!

Yael
TUG Manager

bimboum · Occasional Visitor Joined: Jul 03, 2011 Posts: 8

Hi,

I have the same problem, I will send you my registration key. Thx in advance Wink

bimboum · Occasional Visitor Joined: Jul 03, 2011 Posts: 8

TUGAdmin · Frequent Visitor Joined: Jul 20, 2009 Posts: 299

This known problem is solved now. Sorry for the delay.
Please delete the current Telmap5 version you have and reinstall the new one from the www.telmap.com/tmug link (from the mobile browser).
You should get a new AC with all permissions and content (the old AC does not have all permssions).
Always happy to help,
TUG manager.

600Div · Posted: Thu Jul 07, 2011 2:32 pm Post subject:

Had this problem on and off since I started. Lots of help from Yael, so thank you for that. One thing I found although not completely tested, was it could work OK indoors and get a route. But once outside with a GPS fix the problem returned??
Hoping this new version will address that - find out later.
Does the reg number I have still stand, or do I need a new one??

latarnik · Occasional Visitor Joined: Jul 22, 2011 Posts: 3

Hi all,

Since the new instalation in May, I can't use Telmap on my Blackberry. First it took me a while to get the registration code that would work, but this was sorted at the beginning of July.

Then when I tried to use it, I am getting the message "not included in your subscription". I have e-mailed admin with Yael in cc:, but never got any reply (unless I missed it in spam folder, but I don't think so). And the telmap was not working.

Then on the 7th of July I saw the message in this thread, that this is now sorted and I should re-install. I have deleted the previous version, installed the new one from the website OTA, and... result is the same. If the phone has GPS signal, it does not download route, just simply displays "not included in your subscription". If I am indoors, it works fine, but of course only showing the route on a flat map.

I am missing this software so much. Is there any way of getting it working again?

Thanks for all the help.

600Div · Posted: Mon Jul 25, 2011 12:50 pm Post subject:

Hi latarnik,

Looks like you are having the exact problem I had. This worked for me. Do a complete un-install and battery pull. Re-register for a new code, and follow the download link from that. With the new code it should work, mine certainly does. I was advised this by TUGadmin, and it worked for me so hopefully will for you.

M8TJT · Posted: Mon Jul 25, 2011 2:27 pm Post subject:

What an appaling faff to get a bit of software to work Rolling Eyes

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