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Help needed to test our CamerAlert application on Android
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MaFt
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Joined: Aug 31, 2005
Posts: 15033
Location: Bradford, West Yorkshire

PostPosted: Sat Jan 08, 2011 7:21 pm    Post subject: Reply with quote

AntonM wrote:
Since there's been some feedback from users, I just wondered if any changes had been released.


nothing released publicly but we're still doing some closed beta testing. lotsa new stuff added and most bugs now squished too.

MaFt
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TheQuest
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Joined: Aug 15, 2010
Posts: 81
Location: Kent. UK by the sea

PostPosted: Sat Jan 08, 2011 7:51 pm    Post subject: Help with Unlinking Reply with quote

Please? can I have some help with this problem?

This thread Page 10

Quote:
Posted: Fri Jan 07, 2011 9:02 pm Post subject: Link user account


Quote:
Status: Check Manual: Username linked to another device


With regards
Take Care
TheQuest Cool
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acefreecell
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Joined: Feb 28, 2006
Posts: 58
Location: Derbyshire

PostPosted: Sat Jan 08, 2011 8:09 pm    Post subject: Reply with quote

Do we get to play with the new version prior to formal release?
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Acefreecell

Motorola Defy with CamerAlert, NDrive 11, Co-Pilot Live and Google Maps

formally Garmin i3, Nuvi 200 and Origin BlueI
(Origin for sale)
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MaFt
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Posts: 15033
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PostPosted: Sat Jan 08, 2011 8:47 pm    Post subject: Re: Help with Unlinking Reply with quote

TheQuest wrote:
Please? can I have some help with this problem?

This thread Page 10

Quote:
Posted: Fri Jan 07, 2011 9:02 pm Post subject: Link user account


Quote:
Status: Check Manual: Username linked to another device


With regards
Take Care
TheQuest Cool


it's saying that you have already registered a device to this username. have you changed phones since first registering?

MaFt
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TheQuest
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Posts: 81
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PostPosted: Sat Jan 08, 2011 9:29 pm    Post subject: Reply with quote

Hi MaFt

Thank you for replying.

Quote:
have you changed phones since first registering?

Yes?

You replied to my post about me changing it, Page 7, New Years Eve at 7.45pm. also with a reply PM. [About transferring the registration]

And MikeB replied about the change, Page 8 New Years day at 1.51pm.

With regards
Take Care
TheQuest Cool
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MaFt
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PostPosted: Sat Jan 08, 2011 9:49 pm    Post subject: Reply with quote

oh...! Laughing Out Loud sorry!

can you email your device id (underneath the version number in 'about') again to MaFt AT pocketgpsworld.com and i'll get it switched over.

MaFt
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TheQuest
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PostPosted: Sun Jan 09, 2011 12:45 am    Post subject: Reply with quote

Hi MaFt

Thanks you for the reply.

Quote:
(underneath the version number in 'about')

Sorry to have to ask this question.

But is that the 'About' in CamerAlert ? or in the 'About' on my Android Device ? Embarassed

PS. Sent email with CamerAlert 'About' as I am thinking that the one you need.

With regards
Take Care
TheQuest Cool
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MaFt
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PostPosted: Sun Jan 09, 2011 6:46 pm    Post subject: Reply with quote

Yes, the CamerAlert one. Will sort it tomorrow.
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TheQuest
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PostPosted: Sun Jan 09, 2011 8:48 pm    Post subject: Reply with quote

Hi, MaFt

Thank you for the reply.

Quote:
Yes, the CamerAlert one. Will sort it tomorrow.
Many thanks again Very Happy

With Regards
Take Care
TheQuest Cool
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TheQuest
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PostPosted: Sun Jan 09, 2011 9:03 pm    Post subject: Would you believe it :shock: [solved] Reply with quote

If it not one problem it another Exclamation

Now every time I start [tried 4 Time] CoPilot Live, for some reason It keep asking me to Please enter your Google Checkout order number.

Which is already showing the correct number. [re-entering it make no difference]

When I click OK, it goes in to a loop:-

Quote:
Sorry: your Google Checkout
number is Invalid

Click Back to enter your order number
or Exit to exit the application

?
Exit
Shocked Confused Rolling Eyes


Any help will be much appreciated.


Take Care
TheQuest Cool
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Last edited by TheQuest on Mon Jan 10, 2011 9:55 pm; edited 2 times in total
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MaFt
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PostPosted: Sun Jan 09, 2011 10:58 pm    Post subject: Reply with quote

You'd need to take this up with Google / Android Market / CoPilot? Nothing to do with CamerAlert!

MaFt
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TheQuest
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Posts: 81
Location: Kent. UK by the sea

PostPosted: Sun Jan 09, 2011 11:36 pm    Post subject: Reply with quote

Hi, MaFt

Quote:
Nothing to do with CamerAlert!

I know and understand that.

The reason I posted was just hoping some one might be able to help from the Forums, because I am sure I not the first to come across the Problem.

I and filled in the ticket page at Copilot Live Support and sent it off to them.

It says:-
Quote:
]If you have purchased and activated your product within the last 60 days you are entitled to telephone support
which seems OK,

Until I read this bit:-
Quote:
Please call 0871 6412 540
(8p per minute from a Standard BT Landline)

Well that could end up costing more then the Product. Shocked

I now realise I posted about it in the wrong Forum. Embarassed

With regards
Take Care
TheQuest Cool Shocked
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TheQuest
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PostPosted: Mon Jan 10, 2011 10:03 pm    Post subject: Would you believe it :shock: [solved] Reply with quote

Re: My Post, Would you believe it [solved]

Thanks to really helpful staff at ALK: CoPilot Technical Support

The Cause:

This issue occurs when the Google order number has not reached our [ALK] server by the time the 10-day trial period is over. (A 10-day trial is activated when you purchase from the Android Marketplace to give Google time to send the order number to our [ALK] servers and to allow you to use the product in the meantime).

& The Solution:

First uninstall CoPilot from your device. [No need to delete data on SD Card]

1) Uninstall CoPilot in SETTINGS | MANAGE APPLICATIONS | COPILOT.

Then clear the cache in your device:

2) Go to SETTINGS / MANAGE APPLICATIONS / Market Place / Clear cache

Now download the installer again from Android Market

3) Download CoPilot from the Market Place again (you will not be charged for this)

Once you download the application again, please activate it using your Google NO: ***************

Thumbs Up

With Regards
Take Care
TheQuest Cool
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acefreecell
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Joined: Feb 28, 2006
Posts: 58
Location: Derbyshire

PostPosted: Mon Jan 10, 2011 10:42 pm    Post subject: Reply with quote

Might be an idea to put this in the co-pilot section as well, as it could be very useful.

Jon
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Acefreecell

Motorola Defy with CamerAlert, NDrive 11, Co-Pilot Live and Google Maps

formally Garmin i3, Nuvi 200 and Origin BlueI
(Origin for sale)
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MikeB
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Joined: 20/08/2002 11:51:57
Posts: 3859
Location: Essex, UK

PostPosted: Tue Jan 11, 2011 3:03 am    Post subject: Reply with quote

Thank you for helping us test the CamerAlert application for Android. I hope you found it useful.

We have taken note of your comments and have added some of the requested features into the app. Some of the changes we have made are in the registration and validation of your account. This has resulted in an incompatibility between the existing app that you have on your device and our backend systems.

The upshot of this is that as of tomorrow 11th Jan we will be removing all the current registrations from the database. This will mean that you will not be able to download the database onto the phone until the application is available in the Android Market. This will not stop the application working in the interim.

The good news is that when the app is available you will be entitled to another free latest database download.

For all our users who had linked their subscription to the Android CamerAlert application we have sent you an email explaining what to do next. If you linked your account but did not receive an email please contact support at pocketgpsworld.com quoting your username and we will resend the information.
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