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Garmin Repair Experience

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PostPosted: Thu Nov 04, 2010 8:43 pm    Post subject: Garmin Repair Experience Reply with quote

Having seen a few posts on bad experiences with Garmin service I thought I'd give you mine.

My 6 month old Nuvi 1310 stopped talking to me, not so much as a beep. Garmin suggested a master reset and refresh of the software but that didn't fixed it. They sent me a returns code and said it would take 15 working days. Off it went on 19th October - at my cost - and their tracking system picked it up the next day. It said yesterday that it had been shipped back to me and it duly arrived today (4th) well within their estimate.

I was a little annoyed at having to pay to return it to them however having opened the box was more than happy to find a brand new unit, plus power cable and screen mounts (they told me not to return the originals) which work out at over 30 if bought as accessories, so I can now leave the bits in separate cars. If I have a grumble it's the fact that the Nuvi developed a fault so soon, when the only problem with my ageing i3 is that the switch is held on with sticky tape - but Garmin put it right without any hassle.
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