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technologysorted
Occasional Visitor
Joined: Jul 06, 2004
Posts: 4
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 Posted: Tue Jul 06, 2004 7:25 pm Post subject: Handnav |
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| Will someone at Handnav please repond to my emails, I`ve got a ipaq thats slowly being toasted and Seidio told me to get a replacement via my supplier. Great idea - but not easy:( |
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matty2767
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Joined: Jun 27, 2004
Posts: 85
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| Posted: Tue Jul 06, 2004 8:58 pm Post subject: |
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have you tried ringing them?
020 8443 4337
if no luck then get in touch with trading standards. |
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AngelaK
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Joined: May 13, 2004
Posts: 23
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| Posted: Wed Jul 07, 2004 3:44 pm Post subject: |
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Mine is being toasted too............it's always shutting down the charging. Have Seidio admitted there is a problem? If so....................Handnav - I need a replacement too (for the second time)!!!
Angela |
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technologysorted
Occasional Visitor
Joined: Jul 06, 2004
Posts: 4
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| Posted: Wed Jul 07, 2004 5:46 pm Post subject: 2500 Mount |
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| AngelaK wrote: | Mine is being toasted too............it's always shutting down the charging. Have Seidio admitted there is a problem? If so....................Handnav - I need a replacement too (for the second time)!!!
Angela |
Seidio didn`t exactly state they had a recurrent problem, just suggested I returned under warranty. If you`re concerned about the health of your ipaq send an email to the director of Seidio. dsc@seidio.com |
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technologysorted
Occasional Visitor
Joined: Jul 06, 2004
Posts: 4
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| Posted: Wed Jul 07, 2004 5:52 pm Post subject: Handnav |
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| matty2767 wrote: | have you tried ringing them?
020 8443 4337
if no luck then get in touch with trading standards. |
Tried a few times, but engaged the times I tried, thats why I used emails. Two sent yesterday still no joy, I can always recover cash via credit card, but come on Handnav is this really the way to run a business.
I have spoken with them previously on a different matter regarding a return and that was slow. So lets hope they are just slow again rather than gone bust as thats how it appears with no contact. |
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technologysorted
Occasional Visitor
Joined: Jul 06, 2004
Posts: 4
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| Posted: Sat Jul 10, 2004 6:31 pm Post subject: Re: Handnav |
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| Would you believe it ?? An email from Handnav, I even managed to get thru on the phone to Chetan. Better still a replacement mount the nextday(yesterday) and a postage paid return envelope. Lets hope this Seidio mount is better than the last toaster. Apologies were offered for lack of response to my emails, from what I gather Seidio need to get their act together over customer support. |
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thekirbyfake
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Joined: May 10, 2004
Posts: 38
Location: UK (in the Sarf)
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| Posted: Thu Jul 29, 2004 10:11 am Post subject: |
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| I have the same problem with my Seidio mount and I've been waiting for a response from Handnav to my e-mails for over two weeks! |
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thekirbyfake
Occasional Visitor
Joined: May 10, 2004
Posts: 38
Location: UK (in the Sarf)
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| Posted: Thu Jul 29, 2004 10:27 am Post subject: |
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Lo and behold I've just received a call from Chetan who is going to replace the unit!
_________________
HP iPAQ 2210; TT5 wired; 256Mb Kingston CF; 256Mb Viking SD; Arkon Powered Speaker Mount
HTC TyTn; TT6 BT; 1Gb SanDisk MicroSD |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Thu Jul 29, 2004 12:26 pm Post subject: |
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Ordered a Brodit Pro Clip from them over a week ago. Debited my card on Saturday which their email says means it was desptached and it has never turned up. Waiting for a reply to my email.
Anyone know of a good store who stocks these with QUICK delivery or a stockist with a shop in North London? |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Thu Jul 29, 2004 1:17 pm Post subject: |
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Well it seems that this was not Handnavs fault, but down to the Royal Mail who claimed to have attempted delivery and left a card, but did not. Probably as the postman couldn't be ar$ed to fill in card as he was in a hurry to finish his shift.
This could have been avoided if Handnav notified customers of the tracking details in the despatch email. |
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