PDAMODS.COM - Poor after sales and returns policy

gokhart

Despite several pre-sales questions about a PDA cradle, I have been lumbered with a device that does not meet my requirements. Was told about the possibility of returning it, but apparently you pay both P&P and a 15% restock charge. When I emailed them about the advice I had been given pre-sales etc... All I got back was "it did not state this on our website so it's clearly your fault" no other communication has been received despite my protest emails.

At least it was only £20. I learnt my lessons and I will not be dealing with them again.

Frenchie · Regular Visitor Joined: May 28, 2004 Posts: 136

Thanks for letting us know.

Which product did you buy and return?

gokhart · Posted: Fri Jun 25, 2004 8:29 am Post subject:

It's in the post above :D

They finally responded to my last email with a simple sentance, restating they will charge me 15% restocking fee. They avoided answering any of my previous question.

I have not returned the cradle because of the restocking fee, so I'll probably sell it on for a discounted price (it's fine for what it is, just not what I was looking for).

Oh well, some people had good experiences with them, I did not Crying or Very sad

MrT · Posted: Fri Jun 25, 2004 9:39 am Post subject:

Under the Distance Selling Regulations 2000 consumers have the right to change your mind within 7 days of ordering an item and are entitled to a full refund. You have to pay the return postage. The are a few conditions such as re-saleable and not damaged or marked. Restocking fees in this period are illegal.

If you want to read up on the act here is a link:

http://www.hmso.gov.uk/si/si2000/20002334.htm

gokhart · Posted: Fri Jun 25, 2004 11:52 am Post subject:

wow 8O
I'll ask them about this.

thanks,

Frenchie · Regular Visitor Joined: May 28, 2004 Posts: 136

Look on the right of your screen, as you read my post...

What do you see?

Advertising for PDAMODS...
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Dave · Posted: Fri Jun 25, 2004 3:15 pm Post subject:

I have a feeling that retailers can charge a restocking fee if a blister pack has been broken open for you to look at or use a product. If the product is in it's original wrapping/packaging then you do have 7 days cooling off period where you can have a refund providing you pay return postage.....and if you are sending it back, you may want to think about insuring it with Royal Mail Special Delivery. If it gets lost in the post when returning it, it's down to you and not the retailer.

gokhart · Posted: Sun Jun 27, 2004 3:05 pm Post subject:

Hi,

no packaging has been damaged. I wrote to PDAMODS and mentioned my reasons why I felt the restocking charge was inappropriate. I also mentioned the Distance Selling Regulations, and told them they may want to reconsider. I got a one line email back saying that the charge would apply as it clearly says this on their website.
I'll call the Fair Trading, Trading Standards Departments and see what they say about "restocking fees". All this hassle for £20 (less P&P).

thanks for the assistance folks, I'll let you know how I get on.

Tim Buxton · Posted: Sun Jun 27, 2004 3:45 pm Post subject:

WillBrooks · Posted: Thu Jul 01, 2004 10:13 am Post subject:

Must say I ordered some stuff from them very, very late on Saturday night (really Sunday morning!) and it all came yesterday, well packed and no issues at all.

I would use them again, but perhaps I was just lucky :|

gokhart · Posted: Thu Jul 01, 2004 10:27 am Post subject:

try sending it back to them, things may be different then Sad

I've still to speak to the trading standards folk.

gokhart · Posted: Wed Jul 07, 2004 8:11 am Post subject:

still waiting for the trading standards folks to get back to me. They took all the details and said they would be in touch. Might have to chase them up on this Confused

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