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mrwhitelabel
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Joined: Jun 14, 2004
Posts: 26
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 Posted: Sun Jul 04, 2004 8:57 pm Post subject: |
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| Darren wrote: | | Have you tried soft resetting the Mitac? |
same error  |
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Jul 04, 2004 9:01 pm Post subject: |
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You don't have the cradle connected via a USB hub do you? Can you email me the setup .zip file you download so I can verify it's integrity?
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Darren Griffin |
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mrwhitelabel
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Joined: Jun 14, 2004
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| Posted: Sun Jul 04, 2004 10:07 pm Post subject: |
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| Darren wrote: | | You don't have the cradle connected via a USB hub do you? Can you email me the setup .zip file you download so I can verify it's integrity? |
yes it is connected to a usb hub
ill email the file in a min.
i also emailed Tom Tom support who have suggested this:
Uninstall active sync and then download the latest BUILD version of active sync from the Microsoft website and install this. Soft reset your Pocket PC. Delete any partnerships you have made in active sync and make a new partnership. Then try again.
We hope to have answered your question to your satisfaction.
With best regards,
The TomTom Customer Support Team
so ill try that first if not ill email you the file.
ps whats the significance of the usb hub ? |
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Darren
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Location: Hampshire, UK
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| Posted: Sun Jul 04, 2004 10:22 pm Post subject: |
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| mrwhitelabel wrote: | yes it is connected to a usb hub
[snip]
ps whats the significance of the usb hub ? |
You must NEVER connect a PocketPC cradle via a Hub, there are numerous reasons for this but some of the issues you are experiencing are one of them. ActiveSync USB Connections MUST be via a primary USB port and not via a hub, powered or otherwise.
I'd connect your cradle to the PC's USB Ports directly and retry the installation.
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Darren Griffin |
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mrwhitelabel
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| Posted: Mon Jul 05, 2004 1:05 am Post subject: |
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| Darren wrote: | | mrwhitelabel wrote: | yes it is connected to a usb hub
[snip]
ps whats the significance of the usb hub ? |
You must NEVER connect a PocketPC cradle via a Hub, there are numerous reasons for this but some of the issues you are experiencing are one of them. ActiveSync USB Connections MUST be via a primary USB port and not via a hub, powered or otherwise.
I'd connect your cradle to the PC's USB Ports directly and retry the installation. |
thankyou seems it has been a combination of that and my firewall because even when i connected via direct usb it wouldstillsay cont connect to device
but appears to have installed correctly now 
now for my next question in a new post but hopefully it will be a lot simpler to answer  |
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