TomTom Servers Down?

PaulB2005 · Posted: Mon Apr 20, 2009 6:10 pm Post subject: TomTom Servers Down?

Or just me?

Can't access HD Live Traffic Website or TomTom main website...
TT Home just throws up connection errors
TT 740 won't connect to Live Services?

Anyone else?

wizbit · Occasional Visitor Joined: Feb 27, 2008 Posts: 6

Just had it fail on me, it says they have an internal error on there servers so its not just you.

wizbit · Occasional Visitor Joined: Feb 27, 2008 Posts: 6

All working now Very Happy

PaulB2005 · Posted: Mon Apr 20, 2009 7:35 pm Post subject:

Still down for me @ 19:34....

jpg1 · Regular Visitor Joined: Mar 20, 2009 Posts: 61

Still down @ 19:47

spikeywelsh · Posted: Mon Apr 20, 2009 8:02 pm Post subject:

still down at 20:02

PaulB2005 · Posted: Mon Apr 20, 2009 8:04 pm Post subject:

back up @20:04

Fat_Jez · Occasional Visitor Joined: Oct 31, 2005 Posts: 18

still playing up for me, I can't change the fuel type on my 740. It gives me "An error occurred on the TomTom server. Please try again."

PaulB2005 · Posted: Mon Apr 20, 2009 8:30 pm Post subject:

HD Services was up but now down - got one test result then it failed again. Websites seems ok... Except HD Traffic which seems hit and miss

dhn · Posted: Mon Apr 20, 2009 9:05 pm Post subject:

At the same time as your post, Paul, I had the occasion to be on the phone with North America support. Indeed, while the site was back up, other servers were still acting up. For example, the agent had no access to seeing what map was in my account or any orders listed for my account.
_________________
David

Fat_Jez · Occasional Visitor Joined: Oct 31, 2005 Posts: 18

Is anyone still having problems with this? I couldn't get a connection to update traffic and speed cameras this morning, with the same error as before: "An error occurred on the TomTom server. Please try again."

PaulB2005 · Posted: Wed Apr 22, 2009 9:37 am Post subject:

What time was this?

It has been commented in the past it can be difficult during the early morning period to get logged in. If travelling early i usually but switch on 10-15 minutes before i want to leave with a route set to stop the unit switching off...

@09.35 it's taking it's time...... but did log in first time.

Fat_Jez · Occasional Visitor Joined: Oct 31, 2005 Posts: 18

Fat_Jez · Occasional Visitor Joined: Oct 31, 2005 Posts: 18

Just as a followup, I reset my Tomtom and that seemed to help. I've also setup a new account with Tomtom, which has resolved my login problems, although my 2 years free map updates are registered to my original account Sad

I've emailed Tomtom to see if they can either reset my original account for a new device or move my subscription to the new account.

poncefan · Occasional Visitor Joined: May 07, 2009 Posts: 6

still down at 21:40

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