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Unable to sign in to Windows Live Messenger

 
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Anita
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PostPosted: Sat Oct 18, 2008 10:46 am    Post subject: Unable to sign in to Windows Live Messenger Reply with quote

I was signed in to Windows Live Messenger when I left my pc last night, but when I returned to it this morning I was signed out, and I'm getting Error 81000306 when I try to sign in.

I've followed the Troubleshooting Guide to no avail.

I'd be most grateful for any suggestions.
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Anita
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mikealder
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PostPosted: Sat Oct 18, 2008 10:48 am    Post subject: Reply with quote

Have you tried re-booting the PC? - Mike
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Anita
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PostPosted: Sat Oct 18, 2008 11:14 am    Post subject: Reply with quote

Yes, Mike, I've rebooted a couple of times.
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Anita
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alix776
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PostPosted: Sat Oct 18, 2008 11:43 am    Post subject: Reply with quote

tyr unplugging then plugging the router back in if you using a bt hub or wireless rouiter
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

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Anita
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PostPosted: Sat Oct 18, 2008 11:52 am    Post subject: Reply with quote

Thanks for the suggestion, Alix, but I'm not using a wireless router or BT hub.
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Anita
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Mullet
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Joined: Dec 12, 2005
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PostPosted: Sat Oct 18, 2008 12:10 pm    Post subject: Reply with quote

Searched for the Error 81000306. May be something on there. Before you start ripping hair, the problem is not always at the user end.
All else fails, try a system restore to yesterday.
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Anita
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Location: Windlesham, Surrey

PostPosted: Sat Oct 18, 2008 1:05 pm    Post subject: Reply with quote

Thanks, Mullet. I'd already tried everything I could find for error 81000306.

Just done a restore and still couldn't sign in, but am now getting the message "Signing in to Windows Live Messenger failed because the service is temporarily unavailable. Please try again later. Error code: 81000314" so maybe it's not my end!

Have to go out now, so will see what happens when I get back.
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Anita
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mikealder
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PostPosted: Sat Oct 18, 2008 1:29 pm    Post subject: Reply with quote

MSN is working fine, your status has been "away" since I first checked the PC around 06:50 this morning, sending a message gets pinged back with an error stating unable to deliver - Mike
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PaulB2005
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Joined: Jan 04, 2006
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Location: Durham, UK

PostPosted: Sat Oct 18, 2008 3:55 pm    Post subject: Reply with quote

One solution is to re-register 3 of the main DDL files
1. Close MSN completely. If it is still in the Notification tray at the bottom right of the screen right click and click Exit. make sure the icon has gone.
2. Start Menu, Run...
3. Type

regsvr32 Softpub.dll (enter)

regsvr32 Mssip32.dll (enter)

regsvr32 Initpki.dll (enter) - this one may take a minute to complete

After each one you should get a message like

---------------------------
RegSvr32
---------------------------
DllRegisterServer in Softpub.dll succeeded.
---------------------------
OK
---------------------------


Then try signing in again.

- Option 2

Re-download MSN and reinstall.....
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Anita
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PostPosted: Sat Oct 18, 2008 6:52 pm    Post subject: Reply with quote

Thanks to everyone for their help. I'm now signed in OK.

Paul, thanks for your suggestions, both of which I tried without success, then signed in successfully about 30 minutes later.

Maybe it was a server problem. Confused
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Anita
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Darren
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Joined: 11/07/2002 14:36:40
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Location: Hampshire, UK

PostPosted: Sat Oct 18, 2008 8:28 pm    Post subject: Reply with quote

It's Microsoft, you didn't expect an error message that would actually help did you Wink
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