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Origin (aka Pogo) customer support nonexistent?

 
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DennyL
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Joined: Jan 24, 2004
Posts: 114

PostPosted: Wed Jul 11, 2007 9:57 am    Post subject: Origin (aka Pogo) customer support nonexistent? Reply with quote

I have had an Origin B2 for three years or so and have said good things about it in these forums.

I just got a new laptop and need to migrate my Origin software to it, and it seems that my original CDROM is corrupted as it won't run properly. Me and my unit are registered on the Origin Web site, and there is a facility there called 'Ask Pogo' to send them an email. I have sent them two communications spread over about three weeks asking if they can supply a replacement CDROM or point me to a download link and I've never received a reply.

I obviously will not renew my subscription if I can't resolve this so I can't see what the advantage is to them to leave customers without the necessary update software.

Does anyone know of a way of obtaining the Origin update software?
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Wed Jul 11, 2007 10:20 am    Post subject: Reply with quote

Have you tried calling them?

Quote:
Origin Technologies
Unit 5, The Piper Building
Peterborough Road
London
SW6 3EF

Telephone: 0207 381 3000

Fax: 0870 205 3100

E-mail: enquiries@pogogps.com

Opening Hours: Monday - Friday 9.00am - 6.00pm

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kartracer
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Joined: 26/03/2003 20:15:33
Posts: 502
Location: United Kingdom

PostPosted: Wed Jul 11, 2007 5:16 pm    Post subject: Re: Origin (aka Pogo) customer support nonexistent? Reply with quote

DennyL wrote:
Does anyone know of a way of obtaining the Origin update software?

You can download it from here:
http://www.pogogps.com/members/software.cfm
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Kam
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DennyL
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Joined: Jan 24, 2004
Posts: 114

PostPosted: Thu Jul 12, 2007 10:05 am    Post subject: Reply with quote

Thank you for that. I've downloaded it.
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pologti
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Joined: Mar 05, 2006
Posts: 4

PostPosted: Sun Jul 22, 2007 2:15 am    Post subject: Reply with quote

ever since pogo came out i have been unable to update my b2 , have try my pc and my laptop Sad . i have even try and download the software again and still nojoy , i wonder if there any other members having the same problem
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DennyL
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Joined: Jan 24, 2004
Posts: 114

PostPosted: Fri Jun 20, 2008 12:32 pm    Post subject: Reply with quote

I am coming to the conclusion that Pogo/Origin customer support is dreadful. They have never yet replied to any email I have sent them. The other method to contact them is to use the high-toll 0870 number, which I'm reluctant to do.

My Origin b2 has devloped a fault, and today I am sending them for the third time an email describing the problem and asking them for a way forward (repair, refurbish, exchange, etc). If I don't get a reply to today's email I shall print it and send it to the managing director. I am one of their customers, paying 50 pa for an update subscription. I am deeply resentful that they have adopted an 0870 number so that I have to spend 6/hr to tell them that their box of tricks has gone belly-up.

On a previous occasion I bought a Pogo Drive and decided to send it back. Again they never replied to my emails and I had to phone to arrange the return, and then they refunded me the purchase cost.

I think the origin is pretty-well the most expensive camera warning device on the market, but their customer support doesn't reflect this.


Last edited by DennyL on Fri Jun 20, 2008 1:36 pm; edited 1 time in total
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Darren
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Location: Hampshire, UK

PostPosted: Fri Jun 20, 2008 12:56 pm    Post subject: Reply with quote

Try 0207 3813000 or 0207 7313438

Taken from http://www.saynoto0870.com
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