Home PageFacebookRSS News Feed
PocketGPS
Web
Read the current newsletter! Weekly
Newsletter
SatNav,GPS,Navigation
MacFixer, the iPhone, iPod, and iPad specialists
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Tomtom want payment for faulty TMC ????
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Tomtom want payment for faulty TMC ????
Goto page Previous  1, 2
 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Traffic Message Channel (TMC)
View previous topic :: View next topic  
Author Message
JMB
Occasional Visitor


Joined: Jan 24, 2004
Posts: 4
Location: UK

PostPosted: Thu Nov 15, 2007 8:12 pm    Post subject: Reply with quote

Same story here. Got the email asking for 50 euros last night.

Sent customer support a rather harsh mail back... Let's see what happens...
Back to top
View user's profile Send private message
paulthetool
Occasional Visitor


Joined: Nov 21, 2005
Posts: 45
Location: Clacton on sea, Essex

PostPosted: Thu Nov 15, 2007 8:58 pm    Post subject: Reply with quote

I got my replacement near a week ago. after loads of emails to them,
They sent one to me via DHL from holland (i think)
Then yesterday i got another email saying they will send my replacement
after i pay 100 euro. Now I was confused, Then came another email
telling my my replacement has been send and gave me a tracking
number. Well it looks like I will get a 2nd unit tomorow morning.....

I must say, the new units work much better than old ones.
I now get sig 95%+ of the time.
With old unit I was lucky to get 10% coverage. Im well happy
And looks like will be double happy in the morning

Paul
www.g0hwc.com
Back to top
View user's profile Send private message Send e-mail MSN Messenger
mikealder
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Thu Nov 15, 2007 9:05 pm    Post subject: Reply with quote

IF you do get a second one don't try using them both in the car at the same time assuming you have more than one TomTom nav unit to connect them to. Two RDS units do not work well together due to interference, I spent two of three days trying to compare an older version with the new one only to find this out - Mike
Back to top
View user's profile Send private message Send e-mail MSN Messenger
idiot
Regular Visitor


Joined: Aug 22, 2005
Posts: 72

PostPosted: Thu Nov 15, 2007 9:06 pm    Post subject: Reply with quote

Jokers.Sent mine with receipt nearly 6 weeks ago,got the 50 email,sent a copy of the receipt again and yesterday got a mail asking for 100.

TomTom certainly won't be getting any cash out of me,do they think its an unpaid parking fine?
Back to top
View user's profile Send private message
GPS_fan
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 04, 2007
Posts: 2789
Location: Hampshire, UK

PostPosted: Fri Nov 16, 2007 12:36 pm    Post subject: Reply with quote

I wouldn't stand for this nonsense, see this thread for further details.

You've been charged for an item which was faulty and now you're being charged for a replacement item - this isn't what the Sale of Goods Act says should happen...here

Check your position with Consumer Direct (formerly Trading Standards) and contact your credit card company to dispute a payment.
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here
Back to top
View user's profile Send private message
idiot
Regular Visitor


Joined: Aug 22, 2005
Posts: 72

PostPosted: Wed Dec 05, 2007 7:45 pm    Post subject: Reply with quote

Having ignored all the emails (and I won't be purchasing a TomTom in the forseeable future)

Today a 'replaced' unit arrived 'under warranty letter' V00.013 is on the label, is this another duff one I wonder?
Back to top
View user's profile Send private message
mikealder
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs

PostPosted: Wed Dec 05, 2007 10:58 pm    Post subject: Reply with quote

013 as the last three digits is the latest RDS device so it should work better than previous itterations of the device, that said reception can be problematic in parts of the country where are you located - Mike
Back to top
View user's profile Send private message Send e-mail MSN Messenger
idiot
Regular Visitor


Joined: Aug 22, 2005
Posts: 72

PostPosted: Wed Dec 05, 2007 11:06 pm    Post subject: Reply with quote

This units off to ebay,I got a refund on my 720,so many issues.TomTom is off my preferred list of makes.
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Traffic Message Channel (TMC) All times are GMT + 1 Hour
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.11 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
19.121 (01 Dec 21)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







Terms & Privacy


GPS Shopping