Newbie TomTom 910

EricFish · Occasional Visitor Joined: Jun 25, 2007 Posts: 5

I'm sorry if this has been asked before- but

Please can somebody help me, I'm on my second Tom Tom and I'm having the
same problems.

Story so far

Bought TT on ebay arrived yesterday, Setup home and was able to navigate to a destination (Brill I thought) Did a backup this morning - problems began,
The screen froze - had to reset. Switched on and only went to TomTom
screen(Black screen) then to TT 910 screen then to TT find your way the easy
way screen and just froze there.

Tried TomTom support help online but I couldn't find an answer to my
problem.

Had the same problem with my first TT. Then I was told to save everything
from the Hard drive to my computer and reformat the hard drive, this I did
but was unable to then set my HOME position. So I sent it back.

It is obvious that I'm doing something wrong but I cannot find out what??

How can I get back to the navigate Srceen - please ????

I'm going to France on holidays on Wednesday and I would like to have a
working TT

Thanks

Howard Morgan

Oldboy · Posted: Fri Jul 06, 2007 6:28 am Post subject:

It would have been better if you had done a Backup before you had done anything else.

Did you use HOME to do the Backup, or Windows Explorer?

Did you use Safely Remove Hardware before disconnecting from your PC?

The Reset. Did you give it a full 30 secs? And are you sure the pin you used was small enough to fit in the tiny hole in the base?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Darren · Posted: Fri Jul 06, 2007 7:30 am Post subject:

EricFish · Occasional Visitor Joined: Jun 25, 2007 Posts: 5

It is a bit late now to tell be to do a backup before I use it. In the quick start guide it does say to do a back up but not straight away it is on page 24.

I did use TomTom Home to do the back up.

I'm not sure if I did go throught the correct procedure to disconnect - I felt I had done it properly

I think the correct version is on the HOME disc.

Should I save all the files to my hard drive and reformat the TomTom and then transfer them back.

I did this last time and was unable to reset my home position - hence I sent it back

Darren · Posted: Fri Jul 06, 2007 9:58 am Post subject:

Whoa, before you go ony further we need to establish where you are at.

_________________
Darren Griffin

EricFish · Occasional Visitor Joined: Jun 25, 2007 Posts: 5

Yes I can see tomtom in HOME

When TomTom start up NOT connected to the PC --
TomTom -Black screen with red hands
TomTom GO 910 -Green srceen
Then TomTom -find your way the easy way screen
Freezes

Yes I have reset - I have to because that is as far as the TomTom goes

Darren · Posted: Fri Jul 06, 2007 11:04 am Post subject:

Ok, connect to HOME, does it offer you any firmware updates?
_________________
Darren Griffin

EricFish · Occasional Visitor Joined: Jun 25, 2007 Posts: 5

PaulB2005 · Posted: Sun Jul 08, 2007 8:48 pm Post subject:

EricFish's response from another thread

Ken2k4 · Occasional Visitor Joined: Jul 07, 2007 Posts: 1

I've had this problem myself with the screen freezing on the "find your way the easy way screen", with some help from the seller who I bought the tomtom of I seem to have sorted the problem.
Try this with your tomtom linked to your computer and switched on:

On your pc go to folder options and make sure that hidden folders and files are showing, I'm not sure if there are any hidden files on tomtom but best play it safe.

Now copy all the files and folders from the tomtom disc to a folder on your computer.

With this done go to My computer and right click on the tomtom disc and select format, and format the tomtom disc.

With the tomtom disc formatted copy back to the tomtom disc only the map folders the voices folder the Zip folder and the Loquendotts folder.

Now from TomTom Home download and install the latest version of tomtom (version 6.525).

Now you need to compare the folders and files on the tomtom disc with the folders and files in the backup folder you made earlier and replace to the tomtom disc any folders or files that are not on the disc.

I've done this today and it seems to be working OK.
Good luck.

	PocketGPS
	Web