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TomTom One Sound Problem
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dcfjm
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Joined: Apr 14, 2006
Posts: 31

PostPosted: Sat Nov 04, 2006 6:58 pm    Post subject: no sound on tt1 Reply with quote

im going thro exactly the same problem with my unit,,,tried all things suggested,,,,,but nothing,,,,i also have been advised by tt to send back with ups,,,this happened after installing v6 on a big sd card,,,original card doesnt have sound either...HELP ANYBODY before we revert to ups....
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thebinman
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Joined: Mar 04, 2006
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PostPosted: Sun Nov 05, 2006 11:37 am    Post subject: Reply with quote

Looks like it's only us two then.

Must be SOMEBODY out there who's got the answer surely?!?!
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meriva
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Joined: May 07, 2006
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Location: Birmingham England

PostPosted: Sun Nov 05, 2006 7:24 pm    Post subject: Reply with quote

Ive had this problem lots of times with my TomTom one. what i do is just keep using it as normal and it corrects itself after a short time.
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Tadger
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Joined: Feb 07, 2006
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PostPosted: Mon Nov 13, 2006 2:23 pm    Post subject: Reply with quote

I also started experiencing this problem after upgrading using TomTom Home.

My ONE was received by the TomTom repair centre in Holland on the 12 Oct according to UPS.

However I have not heard a single thing from TomTom. I just rang them to find out where my ONE has been for a month and they tell me it has now been sent to a dirfferent repair centre in Scotland !!

I asked why they have recorded it as a Speaker defect and they said "thats what you told us"

I said "NO, i didn't - I said the speaker works fine as it plays the drum sounds, it just doesn't give voice/alarts unless i use the headphones....and it worked fine before the software upgrade !!"

They said" ooops, in that case we've tested it for the wrong thing"


NOTE TO SELF: Don't buy TomTom products again, their support is shite !!
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thebinman
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PostPosted: Mon Nov 13, 2006 2:52 pm    Post subject: Reply with quote

I'm waiting for the return of another unit before I send off my One with similar problem to yours.

They reckon it's something to do with the speaker not receiving the voices properly.

The drums roll OK even without an SD card in so I can sort of see where they're coming from as the flash memory is obviously sending a signal but the SD card ain't.
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Tadger
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PostPosted: Mon Nov 13, 2006 3:30 pm    Post subject: Reply with quote

Yeah but at the end of the day what tomtom doesn't seem to unerstand is that the speaker connected by 2 bits of wire and an electrical signal. If it can make a drum sound then it works...

whats changed is that the software driving the processor.... therefore there must be something wrong with that software.
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TM
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Joined: Jul 19, 2005
Posts: 30
Location: Stonehouse, Glos.

PostPosted: Mon Nov 13, 2006 3:42 pm    Post subject: Reply with quote

Tadger wrote:
....

whats changed is that the software driving the processor.... therefore there must be something wrong with that software.


Or the hardware is not responding correctly to the software comands?
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gogetem
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Joined: Aug 09, 2006
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PostPosted: Wed Nov 15, 2006 6:40 pm    Post subject: Reply with quote

having the same problem with my tomtom one did anyone find a solution?
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thebinman
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PostPosted: Wed Nov 15, 2006 7:05 pm    Post subject: Reply with quote

gogetem wrote:
having the same problem with my tomtom one did anyone find a solution?


Welcome to the Silent One club.

As I say, when (eventually) I get my other unit back, I'll be sending mine off to Holland for sorting out.
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Tadger
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Joined: Feb 07, 2006
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PostPosted: Wed Nov 22, 2006 11:50 pm    Post subject: Reply with quote

Well, I'm chuffed to bits...........

My TomTom ONE has been some where in tomtom land while they try and fix it and today I get this email :


"Your service request has been cancelled by TomTom:
TomTom ONE v1 device (Without SD) [H]


Best regards,
TomTom Customer Support "


FU<KING GREAT !! THANKS A LOT TOMTOM WHERE'S MY DEVICE GONE AND WHY DON'T YOU FIX IT !!!!.
Best regards,
One p|ssed of (ex) TomTom customer !!!!
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thebinman
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PostPosted: Thu Nov 23, 2006 10:31 am    Post subject: Reply with quote

What a bu**er!

I've got a similar problem but am loathe to get UPS to collect it till my other one comes back so wouldn't be surprised if they don't cancel my request as it's over 3 weeks since they set the DER up.
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2JayZ
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Joined: Jul 26, 2006
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PostPosted: Wed Aug 15, 2007 9:49 pm    Post subject: Reply with quote

I Had a similar problem with my TOMTOM ONE i tried all the above methods of getting my voices back. Needless to say none of the worked.

here is a brief description of the Symptons

Start up drums = Heard
Voice from speaker = Not Heard
Voice from Headphones = Heard

After multiple resets and factory restores i finaly installed the TOMTOM Home software and updated the firmware.

The firmware is available here :

http://www.tomtom.com/plus/service.php?ID=17


Now i can hear my Voices again though the speakers. and ive got the nice new sparkely interface.

hope this helps anyone with this problem. It worked for me.

I took a backup of the TOMTOM before upgrading the firmware just in case something went wrong.
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tanda
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Joined: Aug 21, 2005
Posts: 617
Location: Gloucester UK

PostPosted: Thu Aug 16, 2007 2:18 pm    Post subject: Reply with quote

Do a windows explorer backup before doing anything, NOT a TomTom HOME backup.
_________________
TomTom ONE, V2 New Edition (APP 7.903)
with UK & Republic of Irland Maps (660.1219)
Pocket GPS World Speed Zoned Camera Database With Liz Voice Warnings.
Lexar Premium 2GB SD Card 60x Speed.
TomTom HOME 2.10.1.500
Windows 10 Pro
Garmin etrex
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