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Anyone else get malfunction error?

 
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Ann
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Joined: Dec 27, 2003
Posts: 9

PostPosted: Sat Dec 27, 2003 11:49 am    Post subject: Anyone else get malfunction error? Reply with quote

Good morning.

I was lucky enough to get one of the Aldi packages for Christmas and im just learning how it works and trying to get the best out of if, however, perhaps 7 out of 10 times that I connect it to my computer, it says something about usb malfunction and the only way I can make it connect is by pressing the reset button on the back.

Now I wondered if anyone else had had this problem and whether I should exchange the unit? I dont mind keep pressing the reset button, but it is a lot of money to make do with a substandard unit.

Thankyou for any help.

PS im really looking forward to Dave doing his review on this unit :D
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Dave
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Joined: Sep 10, 2003
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PostPosted: Sat Dec 27, 2003 2:28 pm    Post subject: Reply with quote

Hi Ann, unfortunately I won't be reviewing this bundle because I have a lot of reviews and back end server work I am currently working on, but Darren currently is putting the Aldi-Medion-Navigon package through the test and we should have a review ready shortly. Thumbs Up

I'm not sure about the other problem, but I'll check to see if Darren has had any problems with this during the review.
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Darren
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Joined: 11/07/2002 14:36:40
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Location: Hampshire, UK

PostPosted: Sat Dec 27, 2003 5:00 pm    Post subject: Reply with quote

I certainly haven't seen any of these errors. It sounds like this is an Active Sync issue though, does this error appear when you dock the unit?
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Last edited by Darren on Sat Dec 27, 2003 6:35 pm; edited 1 time in total
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DavidW
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Joined: 17/05/2003 02:26:21
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PostPosted: Sat Dec 27, 2003 5:49 pm    Post subject: Reply with quote

ActiveSync sometimes does require a soft reset of the Pocket PC (which is what you describe) to work properly on any hardware - though I've no experience of the hardware you have, Ann.

One thing you could try is a different USB port on your computer - particularly if you've got one spare on the machine itself, rather than on a USB hub. Does that make the issue go away?



David
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Ann
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Joined: Dec 27, 2003
Posts: 9

PostPosted: Sun Dec 28, 2003 10:01 pm    Post subject: Reply with quote

Hi everyone and thanks for your replies.

I have tried the dock on a usb port on a different computer and I had the same problems. It does seem to work fine after the soft reset. Yes this malfunction error only comes on as I put the already docked ppc into the usb port. Its not a huge problem, however I bought two ppc's from aldi and the other one is fine so I may take mine back and see if I get better luck.

Im really impressed with the medion, its far superior to the integrated sat nav system in a peugout! However it didnt know about the new Birmingham relief toll road and it thought I was driving through a field!

Really looking forward to reading your review Darren! :D

Thanks again

Ann
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Darren
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PostPosted: Sun Dec 28, 2003 10:09 pm    Post subject: Reply with quote

Have you considered a hard reset to resolve this error before taking it back? It's a simple process and re-installing the software from the SD card would only take a few minutes?
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Ann
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PostPosted: Sun Dec 28, 2003 10:20 pm    Post subject: Reply with quote

Hi Darren and thanks for the quick reply!

No I hadnt considered a hard reset because I assumed it must be a hardware fault. You are right though, its probably worth a shot. Damn I knew I shouldnt have spent three nights personalising it Rolling Eyes
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Darren
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PostPosted: Sun Dec 28, 2003 11:21 pm    Post subject: Reply with quote

It could be a hardware fault but as it works after a soft reset it suggests a software issue to me. Go for a hard reset, don't install anything and test the sync process. If all is then well install apps one at a time and test syncing after each to identify the culprit. Any probs just shout Thumbs Up
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Ann
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PostPosted: Mon Dec 29, 2003 6:29 pm    Post subject: Reply with quote

Hi Darren

Well i've done a hard reset and it seems to work perfectly now!

I've plugged it in and removed it a few times and its behaving very well, no more malfunction errors :D

Thanks for the help, im well chuffed with it Thumbs Up

Ann
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Darren
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PostPosted: Mon Dec 29, 2003 6:37 pm    Post subject: Reply with quote

Glad to hear it solved your issue :D
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