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MikeB
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Location: Essex, UK
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 Posted: Thu Jul 22, 2010 6:27 pm Post subject: TomTom update to V9 is broken. DO NOT UPDATE!!! |
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 If you own a TomTom 540,740 or 940 live SatNav then please do not upgrade to the latest version of the application that TomTom Home will offer you. If you do then you will not have any Live services after the upgrade. Currently the only way to restore the live services is to drop back to the previous version of the software.
The quality standards that we were used to with TomTom seem to be slipping somewhat. It would seem like the latest version 9 software update is not compatible with a lot of TomTom hardware devices. In particular if you upgrade to V9 then you will lose all your TomTom Live services. This would appear to be as a result of issues with the SIM according to users on the site that have tried the update.
On contacting TomTom today a spokesperson stated: "We are aware of this issue and have put the following steps in place for our customers, whilst we work to provide a solution to resolve it…".
Those steps being a method to regress back down to version 8 software. This can be achieved using the following process:
Follow these steps:
1. Connect your GO to your computer and start TomTom HOME.
2. In HOME, click Manage my GO.
3. Select the Items on device tab and then select Applications.
4. Select the Items on computer tab and then select Applications.
5. Click Remove selected items.
6. Click Update my GO.
7. Make sure the application is selected, then click Update and install.
Attention: Only install the application once!
HOME will offer an application a second time. Do NOT install that application.
Our current advice is not to update your TomTom when asked on connecting to TomTom Home. Stay on version 8 for the moment. We will let you know when a working solution is available.
What I fail to understand how this got released. TomTom put all their software through a detailed external beta test phase. These tests use numerous UK testers (though not me in this case) all of which who should have seen the issue and reported it back to the test co-ordinators. It seems extremely strange that it was either not picked up by beta testers, or that TomTom would ignore the reports from the UK users. someone has dropped the ball big time here!
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Mike Barrett |
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MikeB
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Location: Essex, UK
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale
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| Posted: Thu Jul 22, 2010 8:59 pm Post subject: |
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Are you sure it was even beta tested?
I doubt it somehow |
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matthewj
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| Posted: Fri Jul 23, 2010 9:28 am Post subject: |
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| AndyVaughan wrote: | Are you sure it was even beta tested?
I doubt it somehow |
My suspicion is that this is a simple configuration issue on the servers. Someone did an update for the x50's, and hit the button for the x40's and others too. But it will be a good thing IMO, as they now sort of have to release it for the x40's to make good on the implied promise of an update. (Plus it will, it says, fix the favourite loss when updating maps issue). |
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MikeB
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Location: Essex, UK
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| Posted: Fri Jul 23, 2010 9:31 am Post subject: |
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| matthewj wrote: | | AndyVaughan wrote: | Are you sure it was even beta tested?
I doubt it somehow |
My suspicion is that this is a simple configuration issue on the servers. Someone did an update for the x50's, and hit the button for the x40's and others too. But it will be a good thing IMO, as they now sort of have to release it for the x40's to make good on the implied promise of an update. (Plus it will, it says, fix the favourite loss when updating maps issue). |
No this was indeed an update for the x40 range. It is just that there is a problem with the UK SIM cards. It would appear as if the rest of the World can update OK.
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Mike Barrett |
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matthewj
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| Posted: Fri Jul 23, 2010 9:50 am Post subject: |
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| MikeB wrote: |
No this was indeed an update for the x40 range. It is just that there is a problem with the UK SIM cards. It would appear as if the rest of the World can update OK. |
OK - that's good to know. |
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MrT
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Joined: Nov 14, 2003
Posts: 2146
Location: Surrounded by A1, M1 & M25
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| Posted: Sat Jul 24, 2010 11:20 pm Post subject: |
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So will TomTom be replacing my faulty SIM (or unit) or will it nicely be out of guarantee?
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Drivelux |
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MikeB
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Location: Essex, UK
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| Posted: Sun Jul 25, 2010 7:51 am Post subject: |
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| MrT wrote: | | So will TomTom be replacing my faulty SIM (or unit) or will it nicely be out of guarantee? |
Neither your SIM nor your unit is faulty, just not the same as the European SIMs. They are looking for a solution in software so no hardware will need to be changed.
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Mike Barrett |
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MrT
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| Posted: Sun Jul 25, 2010 9:08 am Post subject: |
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Thanks, I mistook read the post as the fault as being in the SIM rather than the software.
What is odd is that earlier versions of the 950 software would work with my SIM in the 940.
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Drivelux |
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MrT
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| Posted: Sun Jul 25, 2010 2:19 pm Post subject: |
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I noticed on the French GPSPassion forums that French users are also experiencing this problem, so it appears to be not just the UK SIMs.
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Drivelux |
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Guinness2702
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Joined: Oct 23, 2008
Posts: 156
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| Posted: Tue Jul 27, 2010 8:11 pm Post subject: Re: TomTom update to V9 is broken. DO NOT UPDATE!!! |
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| News Team wrote: | | "We are aware of this issue and have put the following steps in place for our customers, whilst we work to provide a solution to resolve it…" |
Oh for the love of....that was 5 days ago! Why are they still installing this. I've just done an update, and now my 540 won't connect to the network.     |
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