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CA_0403004449
Occasional Visitor
Joined: Apr 03, 2011
Posts: 1
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 Posted: Sun Apr 03, 2011 12:58 am Post subject: How do you merge 2 accounts |
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| I had an account with an expired subscription. When I got my iPhone 4, I renewed my subscription (from the link in the email telling me my subscription had expired) but it has created a new username and password. How do I merge the two accounts? They both show the real same email address. |
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JockTamsonsBairn
Lifetime Member
Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)
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| Posted: Sun Apr 03, 2011 1:52 am Post subject: Re: How do you merge 2 accounts |
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| CA_0403004449 wrote: | | I had an account with an expired subscription. When I got my iPhone 4, I renewed my subscription (from the link in the email telling me my subscription had expired) but it has created a new username and password. How do I merge the two accounts? They both show the real same email address. |
I think you'll need to raise a support ticket for this. I'd guess you'd need to provide both usernames, the email address and, I guess, clearly state which username you want to keep.
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Jock
TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board) |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Mon Apr 04, 2011 7:36 pm Post subject: |
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This has been dealt with, the answer is to log-in using your EXISTING user-name before renewing. Otherwise you end up subscribing as a new user, as you'd expect.
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Darren Griffin |
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CA_0905141633
Occasional Visitor
Joined: Sep 05, 2011
Posts: 1
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| Posted: Mon Sep 05, 2011 4:16 pm Post subject: |
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| The exact same thing just happened to me. Is there a way around this now that it's happened or is it no big deal? |
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GerryC
Pocket GPS Moderator
Joined: Mar 01, 2005
Posts: 1513
Location: West Mids
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| Posted: Mon Sep 05, 2011 4:26 pm Post subject: |
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As above, raise a support ticket and one of the admins will have a look. Link on the tabs at the top of the page.
Gerry |
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