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Article by: Darren Griffin
Date: 19 Nov 2009

pocketgpsworld.comWe take great pride in our website, the quality of the speedcam data and our Newsletter. But we won't rest on our laurels so we need to know what we can do to make it better?

There is no-one better placed to tell us what we could improve than you, our customers!

So get typing and let us know what we can do to make the PocketGPS experience better? There are some things that we're stuck with but where possible we like nothing more than correcting little 'features' that annoy or frustrate you and which we can resolve.

Although there are only four of us we take huge pride in the quality of our service, those of you who have contacted us with account or subscription issues will know that we react quickly and resolve most issues within a few minutes. There aren't many companies you can say the same thing of.

But if there are issues we cannot help if you don't tell us. So get typing and tell us what we can improve or even what we do well, we like a little prise now and again too!

Comments
Posted by Steven-f on Thu Nov 19, 2009 9:58 am Reply with quote

Great website but some things are too hard to reach easily - how about a page with the most popular links (ie POIs, icons, etc)

Also on the RSS feed, how about a brief bit of test so that you don't always have to go in to find out what the artivcle is about?


 
Posted by zebsogo on Thu Nov 19, 2009 10:10 am Reply with quote

Steven-f Wrote:
Great website but some things are too hard to reach easily - how about a page with the most popular links (ie POIs, icons, etc)

Also on the RSS feed, how about a brief bit of text so that you don't always have to go in to find out what the artivcle is about?


I agree with steven. I use Apple Mail and have a number of RSS feeds and all of them have at least a paragraph on the news story PGW only has "Read More....." So at least a little bet of the story would be useful and wet the appetite to read more


--
Navigon 92 Premium Live,TomTom Go 6000,Garmin 2699 LTM-D and a TomTom Go 1005 Live ( For the wife )

 
Posted by M8TJT on Thu Nov 19, 2009 11:58 am Reply with quote

Steven-f Wrote:
Great website but some things are too hard to reach easily - how about a page with the most popular links (ie POIs, icons, etc)?

Do you mean like the row of links below the main page PGPSW title? Confused

How about a write up on how to do an efficient 'Search', with a link to it on the Search page. When I do a search, I usually got zillions of hits Sad until I found the 'Search for all terms' checkbox Very Happy


 
Posted by Darren on Thu Nov 19, 2009 12:38 pm Reply with quote

Click Free POIs & More and you'll find links to all those topics.


Darren Griffin - Editor

 
Posted by sailorman on Thu Nov 19, 2009 7:18 pm Reply with quote

The "Free POIs" download area is very slow and tempermental. If it could be made more reliable, it would be a lot better. You cannot beat the camera download site for usability though. Keep up the good work. Laughing


 
Posted by cn1701 on Fri Nov 20, 2009 9:27 am Reply with quote

Lack of secure (SSL) login has always been a concern of mine.


 
Posted by Darren on Fri Nov 20, 2009 9:28 am Reply with quote

cn1701 Wrote:
Lack of secure (SSL) login has always been a concern of mine.

Given we're not securing any personal details, financial information etc then SSL is rather overkill wouldn't you say?

I'm keener on security than most but I don't see that we need SSL here!


Darren Griffin - Editor

 
Posted by M8TJT on Fri Nov 20, 2009 9:40 am Reply with quote

Darren Wrote:
Given we're not securing any personal details,

Surely you don't mean that our personal details are not held securely Shocked


 
Posted by Darren on Fri Nov 20, 2009 9:48 am Reply with quote

M8TJT Wrote:
Surely you don't mean that our personal details are not held securely Shocked

We don't hold ANY personal details.


Darren Griffin - Editor

 
Posted by M8TJT on Fri Nov 20, 2009 9:51 am Reply with quote

Ahh, I see Very Happy


 
Posted by cn1701 on Fri Nov 20, 2009 10:03 am Reply with quote

Darren Wrote:
cn1701 Wrote:
Lack of secure (SSL) login has always been a concern of mine.

Given we're not securing any personal details, financial information etc then SSL is rather overkill wouldn't you say?

I'm keener on security than most but I don't see that we need SSL here!


I can say I am more paranoid than most people. Wink

When I am on the road and need to update the camera DB I usually connect to my home machine via VPN over public unsecured WiFi then proxy login/download, rather than having login/download sent unencrypted over the air.

As we can be banned for DB piracy I see SSL login and DB download as necessary, but then maybe I'm too paranoid....


 
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