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Important Customer Security Announcement
Article by: Darren Griffin
Date: 5 Nov 2013
This morning we became aware of a possible breach of our forum user/subscriber email database. A number of our customers have reported receiving spam phishing emails, sent to email addresses that were only used to register on our site. Consequently we suspect our email database may have been compromised.
We are working urgently to identify the source of this breach. We only store Name, User-Name and Email Addresses on our server. We DO NOT store any financial payment information or other personal data. Whilst we proceed with our investigations, we would recommend that you change your passwords for PocketGPSWorld and any other website where you may have used the same user ID and password combination.
Cyber attacks are, unfortunately, a sad reality of any on-line business, the higher the profile of a web-site, the more you become a target for those intent on doing you harm. We take these matters seriously, and will do our utmost to prevent this from happening again.
In the meantime I would like to post a sincere apology to all our customers, your trust in our company, and our services, is highly valued and we very much regret any inconvenience this may cause you.
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| Comments
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 Posted by Quinny1 on Tue Nov 05, 2013 5:27 pm |
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Done.
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| Posted by deano_01 on Wed Nov 06, 2013 8:54 am |
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I have just been charged again via PayPal £14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks
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| Posted by Darren on Wed Nov 06, 2013 9:05 am |
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| deano_01 Wrote: | I have just been charged again via PayPal £14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks |
This is OT for this thread, please use our support service:
http://www.pocketgpsworld.com/support.php
Darren Griffin |
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| Posted by M8TJT on Thu Nov 07, 2013 6:37 pm |
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Where were you earlier today? I got 404 and 403 errors for a while.
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| Posted by Darren on Thu Nov 07, 2013 6:43 pm |
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| M8TJT Wrote: | | Where were you earlier today? I got 404 and 403 errors for a while. |
We were updating the sites, we did post to Twitter and FaceBook that the PocketGPSWorld.com and CamerAlert.com would be offline for maintenance for a while.
Darren Griffin |
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| Posted by M8TJT on Thu Nov 07, 2013 6:53 pm |
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You could phone everyone personally  I might just have a look at PGPSW on twit thing so as I don't appear to be a plonker asking stupid, well published (the answers) questions in future.
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| Posted by MaFt on Thu Nov 07, 2013 7:52 pm |
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For The Twitter just go to https://www.twitter.com/PocketGPSWorld and you can see the latest messages. No need to register, no need to sign up, log in etc etc etc
MaFt
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| Posted by hoolahoops on Fri Nov 08, 2013 8:21 am |
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Did you store user's passwords in the clear or were these hashed? Thanks
Kev
TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G |
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