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Important Customer Security Announcement


Article by: Darren Griffin
Date: 5 Nov 2013

pocketgpsworld.com
This morning we became aware of a possible breach of our forum user/subscriber email database. A number of our customers have reported receiving spam phishing emails, sent to email addresses that were only used to register on our site. Consequently we suspect our email database may have been compromised.

We are working urgently to identify the source of this breach. We only store Name, User-Name and Email Addresses on our server. We DO NOT store any financial payment information or other personal data. Whilst we proceed with our investigations, we would recommend that you change your passwords for PocketGPSWorld and any other website where you may have used the same user ID and password combination.

Cyber attacks are, unfortunately, a sad reality of any on-line business, the higher the profile of a web-site, the more you become a target for those intent on doing you harm. We take these matters seriously, and will do our utmost to prevent this from happening again.

In the meantime I would like to post a sincere apology to all our customers, your trust in our company, and our services, is highly valued and we very much regret any inconvenience this may cause you.



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Comments
Posted by MaFt on Tue Nov 05, 2013 12:58 pm Reply with quote

To change your password you need to click on 'Profile' at the top of the forum pages. Or use this link: http://www.pocketgpsworld.com/modules.php?name=Forums&file=profile&mode=editprofile

MaFt


 
Posted by Quinny1 on Tue Nov 05, 2013 5:27 pm Reply with quote

MaFt Wrote:
To change your password you need to click on 'Profile' at the top of the forum pages. Or use this link: http://www.pocketgpsworld.com/modules.php?name=Forums&file=profile&mode=editprofile

MaFt


Done.


 
Posted by deano_01 on Wed Nov 06, 2013 8:54 am Reply with quote

I have just been charged again via PayPal 14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks


 
Posted by Darren on Wed Nov 06, 2013 9:05 am Reply with quote

deano_01 Wrote:
I have just been charged again via PayPal 14.99 even though I have a subscription that expires in 2034. This was extended subs was taken out 21.10.2012 and I have the email which confirms.
How do I get my money back?
Thanks

This is OT for this thread, please use our support service:

http://www.pocketgpsworld.com/support.php


Darren Griffin - Editor

 
Posted by M8TJT on Thu Nov 07, 2013 6:37 pm Reply with quote

Where were you earlier today? I got 404 and 403 errors for a while.


 
Posted by Darren on Thu Nov 07, 2013 6:43 pm Reply with quote

M8TJT Wrote:
Where were you earlier today? I got 404 and 403 errors for a while.

We were updating the sites, we did post to Twitter and FaceBook that the PocketGPSWorld.com and CamerAlert.com would be offline for maintenance for a while.


Darren Griffin - Editor

 
Posted by M8TJT on Thu Nov 07, 2013 6:45 pm Reply with quote

Perhaps I should start wasting my time on twit thing and face thing then Shocked Thanks for the reply. Very Happy


 
Posted by Darren on Thu Nov 07, 2013 6:48 pm Reply with quote

M8TJT Wrote:
Perhaps I should start wasting my time on twit thing and face thing then Shocked Thanks for the reply. Very Happy

Not very easy for us to give status updates in any other way when the site is down.

You don't even need to join Twitter to check and see if we have posted any announcements.


Darren Griffin - Editor

 
Posted by M8TJT on Thu Nov 07, 2013 6:53 pm Reply with quote

You could phone everyone personally Shocked I might just have a look at PGPSW on twit thing so as I don't appear to be a plonker asking stupid, well published (the answers) questions in future.


 
Posted by MaFt on Thu Nov 07, 2013 7:52 pm Reply with quote

For The Twitter just go to https://www.twitter.com/PocketGPSWorld and you can see the latest messages. No need to register, no need to sign up, log in etc etc etc

MaFt


 
Posted by hoolahoops on Fri Nov 08, 2013 8:21 am Reply with quote

Did you store user's passwords in the clear or were these hashed? Thanks


Kev

TT Go 950 Live. Fixed Brodit mount
Motorola Moto 4G

 
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