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News: South West Ambulances Attend Almost 100 Wrong Addresses

When an ambulance turns up at the wrong destination, it is often the satnav that is blamed. Figures just released appear to tell a different story.

Out of approximately half a million calls to The South Western Ambulance NHS Trust in 2013, only five errors where the ambulance was directed to the wrong location were attributed to satnavs.

Ambulances attended an incorrect address 94 times last year, but on 33 occasions the emergency service was given the incorrect details by the caller and 28 were due to call handlers.

A further 28 attendance errors were left unexplained.

Although five errors were blamed on satnavs, it does beg the question whether the figure was in fact higher when paper maps were relied on.

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Posted on Monday, June 02 @ 09:15:44 UTC by rob brady


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