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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Fri Dec 04, 2015 12:28 pm Post subject: Numerous PCs won't see Nuvi 52LM on USB |
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Having owned a Garmin i3 and a couple of Nuvi before switching to TT I'm used to troubleshooting these units. However this has got me stumped.
Its a family members Nuvi 52LM SW Version 4.00 UK & ROI
All was ok whilst she used an old Windows XP PC, I could update the software and maps without any issues. Even when she got a new Laptop with Windows 8 all was well but since upgrading to Windows 8.1 her laptop will no longer recognise the Nuvi is plugged in. The unit powers up and charges ok but Garmin Express, WebUpdater and Device Manager firmly state no device detected.
So far I've tried
- 2 x Windows 8.1 Laptops
- 1 x Windows 7 PC
- 3-4 USB cables (both Garmin and non-Garmin)
- The USB extension cable "trick" - didn't work!!
- Hard Reset - just wiped out all the favourites and settings
- Various USB ports (USB 2.0 & 3.0)
- Developer mode
- Installing Garmin Drivers
- Compatiblilty mode in Windows 7 & 8.1 to run Garmin Express as Windows XP SP3.
- Wiggling and checking cables are secure
- Just about all the tips and tricks I can Google.....
On one boot up it did show the PC icon which indicated it was entering a mode to communicate with the PC but then it booted normally......
Can anyone help?
Garmin can't..... |
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sussamb Pocket GPS Verifier
Joined: Mar 18, 2011 Posts: 4460 Location: West Sussex
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Fri Dec 04, 2015 1:50 pm Post subject: |
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Thank you
The Garmin FAQ I've been through myself and Garmin have also emailed it to me.
I've pretty much tried all the windows tips.
It doesn't seem to be just me there seem to be quiet a few people suffering the same issue and some say that the Hard Reset worked for them. 've tried this 2 or 3 times now and no difference. |
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Kremmen Pocket GPS Verifier
Joined: Mar 03, 2006 Posts: 7101 Location: Reading
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Posted: Fri Dec 04, 2015 2:00 pm Post subject: |
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If Windows isn't recognising that a USB device has been plugged in (no double bong) on numerous PC's and various cables then all I can think of is a damaged Garmin mini USB port or internal connection.
Presumably other USB devices work just fine in the same ports.
Does it work OK in the car, charges and fires up automatically when it gets power?
Remove any SD card, if it accepts and has one.
Couple of extras here http://www.gpscity.com/questions?qid=44804 _________________ DashCam:
Viofo A119 V3
Car Average MPG :
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Fri Dec 04, 2015 3:20 pm Post subject: |
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Kremmen wrote: | If Windows isn't recognising that a USB device has been plugged in (no double bong) on numerous PC's and various cables then all I can think of is a damaged Garmin mini USB port or internal connection. |
Hmm. Hadn't thought of that....
EDIT: Cant see any damage or obvious obstructions (fluff, grit etc)....
Quote: | Presumably other USB devices work just fine in the same ports. |
Yup. USB 2 and 3 ports all work fine. Ports even charge the Nuvi just not recognised as a device.
Quote: | Does it work OK in the car, charges and fires up automatically when it gets power? |
Yes.
Quote: | Remove any SD card, if it accepts and has one. |
No SD Card. Just tried inserting one. Made no difference
Cheers - this is one of the many pages I've been through already...
Last edited by PaulB2005 on Fri Dec 04, 2015 5:58 pm; edited 1 time in total |
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sussamb Pocket GPS Verifier
Joined: Mar 18, 2011 Posts: 4460 Location: West Sussex
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Posted: Fri Dec 04, 2015 3:46 pm Post subject: |
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All this is pointing to an internal error, given that you've tried various PCs and cables and done a master reset. _________________ Where there's a will ... there's a way. |
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M8TJT The Other Tired Old Man
Joined: Apr 04, 2006 Posts: 10118 Location: Bexhill, South Sussex, UK
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Posted: Fri Dec 04, 2015 4:19 pm Post subject: |
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Perhaps the Garmin driver is corrupt, but seems unlikely as it's happening on several computers. |
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sussamb Pocket GPS Verifier
Joined: Mar 18, 2011 Posts: 4460 Location: West Sussex
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Posted: Fri Dec 04, 2015 4:26 pm Post subject: |
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Nuvis don't need any drivers, just the standard Windows ones, so it won't be that _________________ Where there's a will ... there's a way. |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Fri Dec 04, 2015 6:00 pm Post subject: |
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..and any drivers that might be needed are installed with Garmin Express and Garmin have already suggested downloading and installing the driver set. Needless to say it didn't work!!
Not my week this week with sat nav - can't work this problem out and having issues with the TT Traffic Subscription on my iPhone app.... |
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Kremmen Pocket GPS Verifier
Joined: Mar 03, 2006 Posts: 7101 Location: Reading
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Posted: Fri Dec 04, 2015 6:21 pm Post subject: |
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Sussamb, what's that trick for switching out of MTP mode ?
Might work in standard USB device mode with a drive letter. _________________ DashCam:
Viofo A119 V3
Car Average MPG :
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sussamb Pocket GPS Verifier
Joined: Mar 18, 2011 Posts: 4460 Location: West Sussex
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Posted: Fri Dec 04, 2015 6:29 pm Post subject: |
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Considered that but the 52 isn't an mtp mode device so is always in mass storage. _________________ Where there's a will ... there's a way. |
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Kremmen Pocket GPS Verifier
Joined: Mar 03, 2006 Posts: 7101 Location: Reading
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Posted: Fri Dec 04, 2015 8:37 pm Post subject: |
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So it's always going to produce a drive letter. Sounding like a duff unit. _________________ DashCam:
Viofo A119 V3
Car Average MPG :
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alan_sh Lifetime Member
Joined: Aug 25, 2005 Posts: 545 Location: UK
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Posted: Fri Dec 04, 2015 10:18 pm Post subject: |
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Mine does this too. However, fi I hibernate (or shut down) my PC, plug in the Garmin and then boot it up, it works fine.
I have other Garmins that work fine.
I have no idea what is going on.
Alan |
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PaulB2005 Pocket GPS Moderator
Joined: Jan 04, 2006 Posts: 9323 Location: Durham, UK
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Posted: Sat Dec 05, 2015 12:30 pm Post subject: |
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alan_sh wrote: | Mine does this too. However, fi I hibernate (or shut down) my PC, plug in the Garmin and then boot it up, it works fine.
I have other Garmins that work fine.
I have no idea what is going on.
Alan |
Interesting.
So I tried this. Even messed about with the BIOS settings for power and USB. Didn't know I could charge things off my USB 2 ports if the tower is plugged in and on but not actually booted on!
Anyway what ever I do - no dice......
I'll mess about a bit more later.
Thanks |
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Kremmen Pocket GPS Verifier
Joined: Mar 03, 2006 Posts: 7101 Location: Reading
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Posted: Sat Dec 05, 2015 1:45 pm Post subject: |
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This is the sort of problem I'd like to roll my sleeves up and get stuck in.
Very difficult and frustrating from afar _________________ DashCam:
Viofo A119 V3
Car Average MPG :
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