blank page after download

riogaurd · Occasional Visitor Joined: Nov 18, 2009 Posts: 3

Hi im a newbie to this, Ive done down load but got a blank page. The help says if im using OnSpeed compression software to disable it.

I dont know what this is or if its on my machine. can anyone help please.
Eric

Andy_P · Posted: Mon Nov 23, 2009 12:37 pm Post subject:

Hi Eric, I think we need a whole lot more information in order to help....

Can you explain EXACTLY what steps you take, what computer and operating system you have, what version of the download you are trying to get, what sat-nav it is intended for and whether you are following the instructions found on the download page (see the right hand column in the big green and yellow compatibility chart).
It may seem like you are writing too much, but remember we can't see what you're doing, all we have to go on is what you tell us.

Also explain what you mean by a blank page after downloading. Once the archive of the files has downloaded you should find it in the place you normally download to (on Windows you can right click on the download box and specify where you want it saved), it doesn't matter where you save it so long as you can find it!
Once you've found it, you need to open the archive (on Windows that's right click and 'extract all', then copy the files onto your sat nav.
I can't be more specific without all the details I mention above.

EDIT!!!!
Your mention of "blank page" rang bells when I went to another section of the forum and saw THIS TOPIC (click on the text to see it).
Looks like there was a problem with Windows7 which has now been solved.

riogaurd · Occasional Visitor Joined: Nov 18, 2009 Posts: 3

Ok andy,
I went to download page selected poi loader/continue, Then selected UK SPEEDZONE COMPLETE. ok hold on ive been doing this proccess as ive been typing so i got all the steps correct for you and low and behold the The down load page has appeare.

i tried this at least 6 or 7 times and all o got was a blank page and said DONE. ok i got try this and if any probs i come back to you
Cheers eric

Andy_P · Posted: Mon Nov 23, 2009 12:50 pm Post subject:

Did you see my {EDIT!!!} above?

Looks like there was a website issue, now fixed.
Good luck with the rest of the installation Smile

.

riogaurd · Occasional Visitor Joined: Nov 18, 2009 Posts: 3

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