upgrade to tomtom 3 a waste of money!!

iancjc · Posted: Tue May 04, 2004 2:17 pm Post subject:

Any idea where Dave or Darren are - perhaps they could have a word with Tomtom as they a likely to have some contacts within the company.

I've seen some comments about how the reviews of this product could have missed this but to be honest I'd not noticed the extent of this problem until it was highlighted here.

Also all those new to tomtom who were posting questions over the past month before the upgrades kicked in never brought this up as a problem -which now appears very odd - notice that no ones mentioned the m6 toll road for a week or two now!

It is possible that tomtom would reissue cd's - they did so with ttn when wales was left out or the original maps! Here's hoping because this is a very good product let down by some sloppy programming and testing.
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TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

DavidW · Posted: Wed May 05, 2004 5:53 pm Post subject:

I will try to write a letter at some point in the next day or two - I have some other tasks I must clear first, though most things are out of the way now.

So far as a version that Navman users can use - it may be better if one person takes it upon themselves to take my letter and create a Navman version from it, not least as I don't have Smart ST Pro 2 myself. However, I'll try to make it as generic as I can.

Keep watching the forums - I want to try to get this done soon.

David

Davidb67 · Posted: Wed May 05, 2004 9:33 pm Post subject:

Oh no!!!
having sat on my hands and credit card, reading through the threads for a couple of weeks after the upgrade started shipping, i "confidently" ordered my upgrade, assuming the only major gripe was the lack of M6 toll road.
UPS tried delivering to my home today, and are bringing it to my workplace tomorrow.
Having read the problem looking up addresses, i really am not looking forward to receiving this now Crying or Very sad

DavidW · Posted: Wed May 05, 2004 11:18 pm Post subject:

No one system is flawless. The address lookup in Navigator 3 is undeniably bad, but overall I find Navigator 3 better than Navigator 2 once I have my destination set.

If you tend to know destinations in advance and you can't find them using Navigator 3, you can either find the postcode from royalmail.com or on multimap.com (in the latter case, the WGS84 longitude and latitude are given at the bottom of the screen - you can feed those into Navigator using the Go To Coordinates feature).

David
(who is hoping to have the letter ready within a couple of days)

icsys · Posted: Thu May 06, 2004 12:09 am Post subject:

To be honest, I could live with a refusal to release updated maps. It is the database that is undeniably bad in both products.
I think that both TomTom and Navman need to rethink the way they have created their databases and perhaps re-release them (if it can be done seperate to the map files?) with necessary corrections and accurately addressed entries.
If errors in both products were common then I would indeed lay the blame with TeleAtlas but it is apparent that there are errors/omissions in TomTom that are not in Navman and vice-versa.

Conor · Regular Visitor Joined: May 01, 2004 Posts: 73

Conor · Regular Visitor Joined: May 01, 2004 Posts: 73

DavidW · Posted: Thu May 06, 2004 9:39 am Post subject:

icsys · Posted: Thu May 06, 2004 8:46 pm Post subject:

Mark R Penn · Posted: Fri May 07, 2004 2:04 pm Post subject:

I don't know about anyone else, but I'm finding the postcode database is not up to date anyway. Can anyone else find the folowing addresses:

SWANWICK BUSINESS PARK
BRIDGE ROAD
SWANWICK
SOUTHAMPTON
SO31 7GB

and

Gatwick Road
Crawley
West Sussex
RH10 9RG.

I couldn't, until I resorted to Digitools postcode finder, which has both.

Both also appear in my 1999, free magazine cover CD copy of Routmaster!

Mark R Penn · Posted: Fri May 07, 2004 2:12 pm Post subject:

To be fair, only the Southampton one appears in Routefinder, but the other does appear on Multimap, and the road is in TomTom! It's just if you search for it by name, you think you've found the wrong one as the postcode is different!

iancjc · Posted: Fri May 07, 2004 2:17 pm Post subject:

Well, using ttn3, I can find gatwick road RH10 ok - providing its just off the A2011 - the other one I'm less sure as it only brings one bridge road road up (which has a different post code) .
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TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

Mark R Penn · Posted: Fri May 07, 2004 2:53 pm Post subject:

Well, that's RH10 2, which I think proves my point!

Not knowing Crawley, I'd assume RH10 2 was a long way from RH10 9, and in fact if you navigate to RH10 2, you end up 1.5 km from where I wanted to go, which is at the other end of that very long road.

I think I know what the issue is; where a road is long enough to have several postcodes (even excluding the last two letters), it only appears once in the database, with just one of the postcodes. So Gatwick Road Crawley is only recoeded against RH10 2, Hazleton Way Cowplain (which can't be found at all in Waterlooville - it's post town) only appears against PO8 0, etc etc etc.

What on earthe is the point of that? That is no better than, in fact is worse than no postcode support at all - at least before you could search on a road name and be sure you found it, whereas now many times your search (on postcode) will return nothing.

Also, why is it that when I tell it to look in Southampton, it returns streets with Guildford post codes? If I wanted to search Guildford, I'd have told it Guildford wouldn't I? Why bother with Cities at all, why not just go straight to regions if entering a town dousen't narrow the search?

iancjc · Posted: Fri May 07, 2004 2:57 pm Post subject:

Having used ttn3 for a couple of weeks I now just enter the county - street finding is hopeless!

I've just had a rant about this in the other thread, very dissapointing for mature product to make such a massive backwards step.
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TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

Tim Buxton · Posted: Fri May 07, 2004 2:58 pm Post subject:

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