No serial number provided with purchase (download)

[bananatic91]

Hi there,

Satisfied with my trial of Mobile Navigator 7, I decided yesterday to purchase the full version.

I payed for it and received an activation code and device number via e-mail. However at no point did I receive a serial number for my software which I downloaded (originally as a trial). As a result, I cannot fully activate the product and I am not able to download extras such as the speed camera warner. Everything says it is "on the packaging" but as it was downloaded there was no packaging. And no e-mails contain a serial number either.

Further, I phoned Navigon and the woman told me she didn't have a serial number for it on her screen, and didn't know what to do...

Can anyone recommend to me what my next step is from here?

Thanks for any advice.

[Darren]

Is there no serial umber within the software?
_________________
Darren Griffin - Editor
I ran the 2013 London Marathon in support of the National Autistic Society see here.

[Roy124]

Go back to Navigon and explain slowly, once again, exactly what is wrong.

Try emailing support.uk@navigon.com. They are not the fastest responders but they did provide an effective solution.

My last issue was it told me I needed a product code and device ID. When I entered these it told me I had already registered (true) and needed a new code etc for Freshmaps. It would not let me pay.

I emailed them. They emailed back. I explained a second time. A few days later I found the links worked properly.