Changing Device codes on Home?

Tomo · Posted: Fri May 16, 2008 9:55 pm Post subject: Changing Device codes on Home?

Right,

After taking the plunge and updating the TT One V2 GB to a Go 520T earlier this week and changing the device code on my account at TomTom I had to take it back! Grrrrr!

Having problems saving favorites and POI's and handsfree woes too.

Halfords took it back today and gave me another.

Interestingly, it has older SW and maps on it than the one that I gave them back!

Anyways, came to change the device code again today and cant do it. Apparently cant change it more than once per 6 months.

So, I have contacted TT support, emailed in my receipt etc. How long does it generally take for them to take their finger out and change it for me so I can use home and attempt at the LMG?

Steve

mikealder · Posted: Fri May 16, 2008 9:58 pm Post subject:

Just use a different e-mail address for the new device, the only issue you might have is with any TomTom subscription services like GPRS based Traffic or the Speed Cameras, if you use any of these features then you will need to talk to TomTom Support 0845 161 009 - Mike

Tomo · Posted: Fri May 16, 2008 11:45 pm Post subject:

Andy_P · Posted: Sun May 18, 2008 9:27 pm Post subject:

I can see where you're heading! Laughing

I think now you have set the ball rolling, it would be better to let TomTom sort out the change, otherwise it will end in yet more tears!

kichu1979 · Regular Visitor Joined: Jan 29, 2008 Posts: 99

DennisN · Posted: Sun May 18, 2008 9:57 pm Post subject:

Tomo · Posted: Sun May 18, 2008 11:52 pm Post subject:

Thanks Dennis, I have just done just that, used a diff email address and sod the plus services I have already paid for (one voice and TT cameras).

Have updated the TT using oldboys web site to 7.2 whatever and used LMG to update the maps to latest, all good so far.

Emailed TT support to tell them not to bother swapping device codes, only to remove all traces of codes from my original email, just in case.

Steve

jbsolutios · Occasional Visitor Joined: Jan 11, 2008 Posts: 29

I have exactly the same issue.

First 930 was faulty, replaced by Halfords.

TT took a week to change device codes, Latest Map Guarantee only showed North America map.

TT finally made changed to allow me to download both maps, now when I turn it on I am told

Activation Failed
Sorry, this is not the correct activation code for the product 'Western_and_Central_Europe'.

How do you suggest I move forwards? How did you get around the problem please?

Many thanks

JB

kichu1979 · Regular Visitor Joined: Jan 29, 2008 Posts: 99

[ edit by myself ]

Have you made any backup before updating the maps ? If yes you should
restore the original backup an then register your device under completely new account from scratch and use different email address. Just forget the
account you had your device code changed and do not use the account on which you had the code changed manually by TomTom.

The manual update of device code somehow messes with their activation server and as a result you get map that is not activated. I suppose it is
activated by mistake for the old device, despite the change made by TomTom staff.

If you dont have the backup done prior to map update via LMG then I can see only two options for you:

1) return device for another one and register under new account as above

2) I could tell you but then I'd have to kill you ;)

Generally speaking restoring a backup made prior to using LMG and activating the device under new account did the trick for me, and for
few other people (similar problem reported on another forum) too.

Kris

mikealder · Posted: Sat May 24, 2008 6:01 pm Post subject:

DennisN · Posted: Sat May 24, 2008 8:35 pm Post subject:

GRRR. I've just spent time answering the same question here!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

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