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I Have Subscribed - But You Are Saying I Haven't.

 
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steveb111
Occasional Visitor


Joined: Apr 29, 2006
Posts: 3

PostPosted: Fri May 02, 2008 10:55 pm    Post subject: I Have Subscribed - But You Are Saying I Haven't. Reply with quote

I subscribed to download the speed cameras on 30 March this year and paid a years subscription of £19, but when I log to download the camera database the message states that I have not subscribed. I do have my Paypal receipt to prove it. Can you help???
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Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Fri May 02, 2008 11:06 pm    Post subject: Re: I Have Subscribed - But You Are Saying I Haven't. Reply with quote

steveb111 wrote:
I subscribed to download the speed cameras on 30 March this year and paid a years subscription of £19, but when I log to download the camera database the message states that I have not subscribed. I do have my Paypal receipt to prove it. Can you help???

Welcome to the forums!

If you send an email to subscriptions(at)pocketgpsworld.com and include the transaction ID and your PayPal email address, if different from the email address you use here, someone will look into it for you.
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
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steveb111
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Joined: Apr 29, 2006
Posts: 3

PostPosted: Fri May 02, 2008 11:31 pm    Post subject: Reply with quote

Thanks Anita, I'll do it now
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Sat May 03, 2008 9:40 am    Post subject: Reply with quote

For the benefit of others who may have a similar issue, this occurred because the poster had two forum accounts, one with a subscription and one without. Our forum rules state that multiple accounts are not permitted and this type of issue is one of the reasons for this.

We have a very efficient support desk for subs and other account issues so there is no need to create another account if you have forgotten a user-name and or password, just email us and we will advise you. In this case the email (received whilst I was in bed late last night!) was actioned and replied to by 8.30am. Not too shabby!
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Darren Griffin
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Anita
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Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Sat May 03, 2008 11:51 am    Post subject: Reply with quote

Darren wrote:
In this case the email (received whilst I was in bed late last night!) was actioned and replied to by 8.30am. Not too shabby!

Especially when you compare it to TomTom Customer Services, which is closed from Thursday evening until Tuesday morning for the Bank Holiday! Rolling Eyes
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
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houseitems
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Joined: Mar 10, 2006
Posts: 1

PostPosted: Fri Jun 20, 2008 5:22 pm    Post subject: Reply with quote

Hi

I've been a member for a while now but have not downloaded a database for sometime now: Using a motorcycle these days and have no GPS

Could you please tell me when my subscription expired?

Many thanks
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Darren
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Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK

PostPosted: Fri Jun 20, 2008 5:27 pm    Post subject: Reply with quote

houseitems wrote:
I've been a member for a while now but have not downloaded a database for sometime now: Using a motorcycle these days and have no GPS

Could you please tell me when my subscription expired?

Hello, your last subscription expired on 10th March this year.
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Darren Griffin
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