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New version Tomtom maps
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Gmonkey
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Joined: Oct 17, 2005
Posts: 390
Location: Washington DC
PostPosted: Thu Jun 14, 2007 9:37 pm    Post subject: Reply with quote
Gradixon wrote:
Purchased my TT 910 last Friday and having read many threads before purchase I knew the maps were going to be out of date.
The day after purchasing I e-mailed TT and politely informed them that I was disappointed with the fact that new maps were available but I had the older V6 versions.
An e-mail came back several hours later asking me to provide the product number and a copy of the receipt, to which I did and yesterday I received another e-mail telling me that V6.75 had been added to my map downloads. They also appologised for the timescale!
I must admit I am impressed with this, as I have owned a Bluemedia Satnav system for 2 years and the same thing happened but they never allowed me to download the maps.
I just hope this level of customer support continues should I need there assisatnce again.


TomTom is pretty good with its customer support. Good job on pushing for the map updates. I've been very happy with the TA maps on my XL - I'm in the U.S. though so everyone's experiences are different.
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