TomTom TMC - Areas of Service / No Service

AndyVaughan · Posted: Tue Mar 13, 2007 6:48 pm Post subject:

Any one else received the email from TomTom saying that they are to be replaced?

I have been harrassing them for weeks on the 'not fit for purpose' argument - I have posted and emailed a formal complaint 14 days ago, and they have ignored that.

Complaint gone in the post again today...........

Lets see what happens!

Andy

lola · Lifetime Member Joined: Aug 31, 2006 Posts: 146

I have a query which some of the more regular listeners may know the answer to:

When I use TT Traffic (By GPRS BTW) - I frequently find the TT Traffic is out of date. For example the M5 near where I live is still reporting one lane closed at least a week after it was opened.

So - do other TTT users find the service is out of date or at least inaccurate?

I would say that having used it for 6 months nearly that TTT is of little use. I understand the problems the TMC users experience (tried a Nuvi before buying OV2) but once you do get TTT - is it any use?

AndyVaughan · Posted: Wed Mar 14, 2007 3:03 pm Post subject:

TomTom have put the status of my case with them to 'researching'!!!

At last someone might actually bother reading it instead of coming back with the usual rubbish excuses or if you don't like our reply then write in and complain!

Andy

simonp123 · Occasional Visitor Joined: Mar 01, 2007 Posts: 9

Well, I have raised my poor RDS unit performance via the TomTom website twice in the last week with no reply at all. I work within a few miles of a Classic FM trnasmitter and I can still only get a lock about 30% of the time, this is indeed poor.
My 3rd contact will be asking if it is their customer service policy to ignore customers question, that has usually worked with other companies to invoke a response!

tonygamble · Regular Visitor Joined: Jan 23, 2007 Posts: 186

I may live to eat my words but .............

TomTom acknowledge that the existing TMC device is not adequate for the UK and that is why they are bringing out something new. It is not a case that some of the existing ones work and some don't.

I am not aware that anyone had problems getting a replacement suction mount, nor a replacement for the desktop ones that had a badly fitting power lead. The only hoop you had to go through was to prove that you owned a TomTom and had paid for it.

As I say, I may live to....., but do you honestly think that TomTom are going to make it hard to get your old style TMC device replaced with their upcoming new one?

Apart from anything else just look at the device. It must cost them less than a tenner to manufacture. What is the point of arguing. All they need to ensure is that some smart Alec does not lay his hands on 100 and start flogging them off on e:bay for £55 each.

Tony

simonp123 · Occasional Visitor Joined: Mar 01, 2007 Posts: 9

AndyVaughan · Posted: Thu Mar 15, 2007 8:21 pm Post subject:

I agree - mine has been on a status of Research for over a day now and they have passed to 2nd line.

I asked them to pass to 2nd line 2 weeks ago, all I got was the usual if you don't like our answer then here is our formal complaints procedure reply.

I am also miffed as I got v650 maps with my GO510 bought mid feb, and a colleague has v660 maps on one bought a week later.

Fraserp · Posted: Sat Mar 17, 2007 8:17 pm Post subject:

We're now aware of reports that TT had acknowledged the issues with the TMC\RDS and that 'replacements' may be available in Q2. Why then do they still try to fob people off?

Eventually got the TT support site to accept my complaint. But guesss what...
Growl starts......

Despite this being a known problem, and my sending a detailed and specific message containing all the known 'have you tried this' reponses covered, I recd the same stock reply as i'd seen to other people.

Clearly they do NOT READ the messages they get.

TomTom Support sucks!!! But then it always has!! TomTom are you listening...?

Bottom line is that this receiver DOES NOT WORK RELIABLY!!!!

I and many others have experienced the same poor response from TT, when it took many months for TT to acknowledge then replace the Mounts. How much easier would it be to to yes, were looking into it or we'll replace it? But I forget, that would only be from a professional organisation that considers it's customers as valued. TT clearly do NOT!!

Anyone else out there considering purchasing a TT device, BEWARE!!

Growl over.....
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Fraserp
TomTom 1000
GPSmap 60CSx
SatMap

Captain__Chaos · Occasional Visitor Joined: Mar 13, 2007 Posts: 5

I got the software working in my 910 unit - I needed two files to get it working and now a standard (non modified) RDS-TMC works almost perfectly from start to finish. I've been promised the new unit when TomTom get around to making them, but really I can't imagine an improvement on this one now!!

m623d · Regular Visitor Joined: Apr 05, 2005 Posts: 191

what 2 files are they and where did you get them from?
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Garmin Emap, Ipaq 2210 with TomTom Navigator 5, TomTom One, Pioneer AVIC-X1R, TomTom 910 (stolen). TomTom 520, TomTom 6100 (Faulty, replaced under warranty), Currently got a TomTom 6200

mikealder · Posted: Tue Mar 20, 2007 11:45 pm Post subject:

Location, Location, Location - you are very privileged to get that sort of reception - are you driving local to a high power transmitter using Classic FM?? - no other reasonable explanation - Mike

Andy_P · Posted: Wed Mar 21, 2007 12:24 am Post subject:

Captain__Chaos · Occasional Visitor Joined: Mar 13, 2007 Posts: 5

I Live in New Moston, Manchester and I've tried it to the city centre and also to and from work in North Manchester. Once I get a lock on, it doesn't seem to lose it. I lay the cable down the centre of the car towards the back seats and I've got an Audi Cabriolet, so whether the soft top is better for reception, I don't know.

I'll be trying the system out in my mpv tomorrow - so this may be a better test than the cab.

The files are both called "Traffic" and are in the "Western_and_Central_Europe" folder. I eventually got copies from my own backups (after searching for ages!!!!!) But I always suspected I had software problems as I never got the stupid thing tuning!!!

Captain__Chaos · Occasional Visitor Joined: Mar 13, 2007 Posts: 5

Ok - here goes - this morning, the TomTom told me about the major hold ups on the M60 and promptly directed me straight into the middle of them!!!

Never mind - at least it was working!! On the return journey, it worked for about three quarters of the time, but didn't have any hold ups to report.

Overall, very satisfactory!!!!

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