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or10n
Occasional Visitor
Joined: Jan 20, 2005
Posts: 12
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 Posted: Mon Jan 09, 2006 4:21 pm Post subject: Quest Screen |
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I have had my Quest for about tweve months now and the surface of the screen is showing signs of wear and tear - small scratches and other artifacts. It has been stored in a small soft camera bag when not in use, so the amount of damage to the surface is surprising.
Other than wiping gently with a soft cloth the surface has not been touched.
I wonder if anyone else has come across this problem, or tried any other means of screen cleaning?
Regards to all,
Phil Thomas  |
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Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
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| Posted: Mon Jan 09, 2006 4:39 pm Post subject: |
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Yeah, all the anti-reflective coating is scratching off my screen too. It looks quite a mess when you look at the reflection in a certain light. Others say the same thing, I think it's a design fault.
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Gone fishing! |
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skellum
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Joined: Oct 26, 2005
Posts: 28
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| Posted: Mon Jan 09, 2006 7:05 pm Post subject: |
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| Skippy wrote: | | Yeah, all the anti-reflective coating is scratching off my screen too. It looks quite a mess when you look at the reflection in a certain light. Others say the same thing, I think it's a design fault. |
I thought I had the same problem but following a recommendation I used lens cleaning fluid on the screen - well it took it back as new!!! My Quest is only used outside (on a motor bike) so if there had been a problem I would have thought it would have occurred in mine. Worth a try to see what happens. |
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or10n
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Joined: Jan 20, 2005
Posts: 12
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| Posted: Tue Jan 10, 2006 8:07 pm Post subject: Quest Screen |
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I phoned the Garmin Customer Supert line, and it was suggested that I return the Quest to the Service department. This I have now done, so I will keep you all informed.
It does appear to be a common problem.
Regards to all,
Phil Thomas  |
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skellum
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Joined: Oct 26, 2005
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| Posted: Tue Jan 10, 2006 8:14 pm Post subject: Re: Quest Screen |
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| or10n wrote: | I phoned the Garmin Customer Supert line, and it was suggested that I return the Quest to the Service department. This I have now done, so I will keep you all informed.
It does appear to be a common problem.
Regards to all,
Phil Thomas |
Have a look at this thread - it sounds like the same thing
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=30557 |
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Berisford
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Joined: Mar 13, 2004
Posts: 97
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| Posted: Wed Jan 11, 2006 8:38 pm Post subject: |
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Twas I who started that thread and I stand by the advice I was given.
My screen looked real bad in some lights but a good rub with white spirit and it came up a treat. |
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or10n
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Joined: Jan 20, 2005
Posts: 12
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| Posted: Fri Jan 13, 2006 11:32 am Post subject: |
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Berisford
Did the White Spirit treatment remove the Anti-Glare coating completely?
Regards to all,
Phil Thomas |
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Berisford
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Joined: Mar 13, 2004
Posts: 97
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| Posted: Wed Jan 18, 2006 11:27 pm Post subject: |
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| sorry....been away, yes I think so. The blue tint that you can catch in light sometimes has gone. However, its performance in the sunlight seems the same. |
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skellum
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Joined: Oct 26, 2005
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| Posted: Thu Jan 19, 2006 1:28 pm Post subject: |
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| or10n wrote: | Berisford
Did the White Spirit treatment remove the Anti-Glare coating completely?
Regards to all,
Phil Thomas |
If you are concerned about using white spirit, why not use camera lens cleaning fluid as I did. The results were superb - The Quest had travelled over 5,000 miles on a motorbike prior to cleaning and the screen definately needed attention - it now appears as new with no apparent deteriation in performance |
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or10n
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Joined: Jan 20, 2005
Posts: 12
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| Posted: Fri Jan 20, 2006 12:01 pm Post subject: |
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My Quest has just been returned from Garmin with a replacement front case, at no chardge. (Just about ten days overall)
This is obviously a common problem but Garmin offered no advice on how to treat the screen. I think next time it will be the lens cleaning/white spirit option. However, I am very happy with their support service.
My thanks to all,
Phil Thomas |
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BrummyGit
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Joined: May 19, 2004
Posts: 113
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| Posted: Wed Jan 25, 2006 10:58 pm Post subject: |
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I use glasses cleaner from an opticians and a glasses cloth.
My screen was in a bad way and I assumed I had scratched it using it for motorcycling and walking plus dumping it in my pocket without the case.
Having read the original thread on this I tried and my first attempt didn't do it, nor did washing it under the tap with fairy liquid (it felt wrong even though it is waterproof) but a second more forceful attempt with the cleaner and cloth (I thought what the heck it's wrecked anyway) brought amazing results.
Mine still has the blue anti-glare tint but came up like knew having used some elbow grease. It appears these things really are as robust as Garmin claim.
I'm happy with a top-grade GPS again |
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