Mount suction wont stick?

eggo · Occasional Visitor Joined: Nov 21, 2004 Posts: 2

Hi
Just recieved Tomtom Go unit and I'm very impressed with it.
I drive a Toyota Celica. The mount suction pad would not seem to stick to the celica windscreen. Ive now tried sticking the round plactic disc with sticky back to the top of the dashboard, this seems to stay firmly in place. The problem im having is that the suction pad doesnt even stay fixed in the round plastic disc. It seems to stay fixed for 30 seconds or so then it just comes loose. Im using the 'trigger' on the mount to withdraw the air from the suction pad but it just keeps falling out of the disc (even without the tomtom unit fitted)...as anyone else had this problem?..has anyone experienced a faulty suction pad, or is this problem normal for supplied mount?
Paul

mayor · Occasional Visitor Joined: Oct 30, 2004 Posts: 24

Its teh forst time that i have heard of it...... i can only say GOOD things about the clever design on the mount. I would suggest that you take it back to the retailer and get them to swap it as it clearly is not working.

By the way have you tried to stick it onto an ordianry glass window to see if it works?

good luck

wildcard · Occasional Visitor Joined: Nov 13, 2004 Posts: 44

eggo · Occasional Visitor Joined: Nov 21, 2004 Posts: 2

Thanks guys, it would seem I have a bad mount, looking at the plastic sucker there appears to be a fine crease running from centre radialy out. I have just tried to apply it to a perfectly flat (no texture) work surface and it had completely lost all its suction after about 30 seconds. Looks to me like the vacumn it tries to create is being lost through this crease. Now wheres that superglue Laughing

Thanks for you help
Paul

Zuke · Posted: Sun Nov 21, 2004 1:24 pm Post subject:

Paul,

TomTom do have an extremely good record for sorting poblems like this directly. If you have registered, just e-mail them from the support pages on the website. You have to pretend to read a FAQ before you can find the e-mail button.

nickbb · Occasional Visitor Joined: Nov 22, 2004 Posts: 3

Hi

I recently bought a TT Go and had exactly the same problem. I sent mine back and received a replacement the next day, which is rock solid ! By the way my retailer told me it was the first problem they had had with the suction pad Wink

fitshase · Occasional Visitor Joined: Dec 03, 2004 Posts: 7

I've seen a tip elsewhere to use a small drop of washing up liquid in the suction part and then stick in on the windscreen/window.

Regards

Fitshase

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