STOLEN TOMTOM GO

hassibabe · Occasional Visitor Joined: Oct 06, 2004 Posts: 2

My tomtom GO was stolen!! I would like to know if there is any chance it may be recovered or if i can have it blocked so that it can not be used by the thief who stole it!! They got all the product codes aswell and the box!! Any ideas where to go or what to do??

lbendlin · Posted: Thu Oct 07, 2004 4:30 am Post subject:

That's very sad to hear. Unfortunately it is not possible to lock the GO from a distance, since it is not actively communicating - it is only passively listening to the satellites.

However, each TomTom GO has a unique device code, and if you have a backup of your SD card then this code can be found on there. You could communicate this code to the police so they could cross check against other GO devices they see, and to TomTom to ask to blacklist this device in case new updates are available that will require re-registration (or maps of other areas etc).
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MrRubberGloves · Posted: Thu Oct 07, 2004 6:34 am Post subject:

Sorry to hear of your loss.

Sad

Just out of interest, was your TT Go on display for the thief to see or had you left it elsewhere in the car with just the holder on display while it was attached to your windscreen?

hassibabe · Occasional Visitor Joined: Oct 06, 2004 Posts: 2

I had left it in the boot and i suppose it was a random break in!! Anyway i don't have a copy of the SD card but i'm sure i have a copy of the serial number written down somewhere. With this serial number could i have the device blocked from being used as in will it be totally useless or will it only stop people from getting the latest downloads??

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

If you have the serial number, i am sure that, by informing TomTom they will be able to block the unit from receiving any updates.
If the parasite had the usb lead to connect it up to the TomTom site i wonder myself if TomTom could send something down the line to totally incapacitate the unit if he tried to update?.
I reckon this could be done and perhaps we should lobby them to develop something along these lines, after all mobile phone companies can seem to do it these days.
I am pretty cartain that most technically minded people here will know of a way that this could or perhaps could not be done.
What do you all think? is it worth raising this with TomTom.

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

I just had a thought about your stolen item, maybe keep an eye out on places like e-bay etc.
Anyone selling one privately etc. If they are genuine, a discreet enquiry as to serial number( as you have heard of a lot of dodgy units) should at least let you know the number. If we could get Dave from this site to perhaps publish a list of stolen equipment numbers then perhaps we can ourselves fix these morons who choose to steal from people that work for their things in life.

delboy0754 · Posted: Thu Oct 07, 2004 12:32 pm Post subject:

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

whats the point of reporting it to the police? they cant disable it, and i dont for one moment imagine they will spend much time looking into it, they will be too busy concentrating on speedsters.
But as delboy says lets just put it down to experience and send out the message " come and steal my property cos i can't be bothered to do anything about it".

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

Delboy i reckon you are way off base here.
If a software company can issue updates via their site that can disable a product why cant TomTom di it.
I know people who have got downloads of various software through Kazaa and got updates, until the company have tumbled them, resulting in no more updates and a program that no longer works.
So what is the difference here.
Obviously this will only work if the parasites use the unit to update it.

delboy0754 · Posted: Thu Oct 07, 2004 6:27 pm Post subject:

I'm not getting into an argument.

they have the tomtom unit,and they don't have to update it, so it will still work.

Even Microsoft said this with windows XP, but there's more pirated copies going around.

As for reporting to the police, i know they can't disable it, but if you don't report it, it let's more scum think they get away with it, also if you don't get a crime number, you can't claim for it anyway. Plus it had been left in the

boot so it sounds as though it wasn't left on show to be seen in the car, and the thief just got a lucky find.

OZ · Regular Visitor Joined: Mar 17, 2004 Posts: 165

ok mr Mr international truck company owner or legal eagle or whatever you think you are these days, you obviously didn,t read the posts as most of what you raise an issue with is noted.

tomtomgo · Posted: Thu Oct 07, 2004 7:14 pm Post subject:

Blocking the unit is a simple procedure, which will be looked into .

dodgydodgy · Posted: Thu Oct 07, 2004 7:50 pm Post subject:

The problem isn't if a unit can or can't be blocked, it's *proving* to TTG that the unit was stolen such that they should lock it next time the user performs an update. This should be watertight to stop random people blocking random TTG units.

Delboy is totally correct that unless the thief updates the software on the unit then it can't be blocked (and to be honest, it's not likely that a thief would bother sourcing a USB cable to do this ..)

dodgydodgy · Posted: Thu Oct 07, 2004 7:56 pm Post subject:

edvw · Occasional Visitor Joined: Jul 30, 2004 Posts: 1

Check your own motor insurance - most of them exclude any GPS equipment that is not a factory or after sale installation. I assume that means your TOMTOM GO will not be covered

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