Tom Tom Traffic - reneweal.. fiddling B@$tards

SimonCatlin

Tom Tom do it again with their ordering System

Reporter Simon Catlin lets rip at Tom Tom yet once again.

"Yes, Pocket GPS World lovers, TomTom ordering strikes again. While on Holiday, I let my trial Traffic subscription expire - Oh, such a crime. Then today, Monday 6th Spetember 2004 at 11:00, I chose to use re-start my Traffic subscription for one year at the slighty dodgy cost of €49.00.

For once, ordering went well, with receipts and emails galore, but slow down a minute Mr. Catlin with your enthusiasm! What's this, they have taken it from the day the trail expired, what the 27th August 2004? Have I lost my marbles, not I've lost 10 days of my money...
I would not have minded, but I checked it the day it expired and it said 'no-way hosé' in a Dutch accent/

This reporter has already fired off the first salvo by e-mail.

Check back for more news on this fast breaking story and now back to the Pocket GPS World Studio"
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iPhone5, TomTom, Google maps, Navfree, Viewranger and Apple Maps (ekk)

MrT · Posted: Mon Sep 06, 2004 12:50 pm Post subject:

Did you extend by adding to the trial or order a new service?

You have lost the massive sum of about £0.92, how much effort and cost are you going to spend recovering this?

I bought mine before the trial ended and it was added to the end of the trial.

delboy0754

SimonCatlin · Posted: Mon Sep 06, 2004 1:13 pm Post subject:

SimonCatlin

Steve999 · Posted: Mon Sep 06, 2004 2:02 pm Post subject:

SimonCatlin · Posted: Mon Sep 06, 2004 3:01 pm Post subject:

MrT · Posted: Mon Sep 06, 2004 4:32 pm Post subject:

SimonCatlin · Posted: Tue Sep 07, 2004 10:01 pm Post subject:

I wish I could give you a reply....still waiting
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iPhone5, TomTom, Google maps, Navfree, Viewranger and Apple Maps (ekk)

SimonCatlin · Posted: Sun Oct 03, 2004 10:07 pm Post subject:

Apologies for the delay.. been on holiday.

Got this email stating that there is an issue with renewal.. Therefore it may pay to check what you were all billed.

22/9/04
Dear Mr Catlin,

First of all we would like to appologize for the late response. This error has been caused by our system which accidentally added you 1 year subscription to the end of you trial period which finish on 27th August 2004. We have therefore extended your subscription until 27th September 2005.

We hope to have answered your question to your satisfaction.

With best regards,

The TomTom Customer Support Team
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iPhone5, TomTom, Google maps, Navfree, Viewranger and Apple Maps (ekk)

delboy0754 · Posted: Mon Oct 04, 2004 5:49 am Post subject:

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